AI-Driven Service Strategy Manager (Consumer)

Deloitte France; Philadelphia (Philadelphia County); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager to lead consumer-service transformation engagements across digital self-service, contact centers, and field service. You will shape strategy, drive cross-functional execution, and manage complex programs in collaboration with client leadership.

The role requires deep experience in consumer services, strong leadership, and ability to translate business needs into actionable roadmaps, with opportunities to influence AI-enabled solutions and technology

Qualifications

• 8+ years of experience delivering consulting engagements focused on service transformation
• Experience leading strategy engagements with multiple stakeholder groups across business and technology functions
• Willingness to travel up to 50% based on client needs and engagements

Responsibilities

• Lead client engagements to define service strategies across digital self-service, contact center, and field service experiences
• Develop implementation roadmaps and business cases to support service transformation
• Collaborate with strategy, technology, and operations teams to deliver AI-enabled service strategies

Skills

Client engagement

Leadership

Strategy development

AI in consulting

Stakeholder management

Education

Bachelor's Degree

Tools

SAP CPQ

Job description

Deloitte is seeking a Service Strategy Manager to lead consumer-service transformation engagements across digital self-service, contact centers, and field service. You will shape strategy, drive cross-functional execution, and manage complex programs in collaboration with client leadership.

The role requires deep experience in consumer services, strong leadership, and ability to translate business needs into actionable roadmaps, with opportunities to influence AI-enabled solutions and technology