AI-Driven Service Design Engineer (Senior)

SupportFinity™; Boston (MA); Hybrid; USD 111,300 - 206,700; Full time

Benefits offered by this job

Equity grants for all employees

4% matching 401(k) program

Medical, dental, vision, disability, and life insurance

Monthly wellness stipend

Paid parental leave

Flexible vacation policy

Job summary

SupportFinity™ in Boston is seeking a Sr. Design Technologist to lead the design and execution of AI-powered service experiences. This role requires strong collaboration with engineering to translate service workflows into intuitive interfaces and create scalable systems.

Ideal candidates will have over 6 years of experience in product design, a strong portfolio, and skills in modern front-end frameworks. The position promotes a hybrid work environment with flexibility for creativity and collaboration.

Qualifications

• 6+ years experience in Product Design or Design Engineering.
• Strong portfolio demonstrating systems thinking and technical depth.
• Experience designing user-facing AI workflows preferred.

Responsibilities

• Lead design execution for key areas of the Service experience.
• Prototype at multiple levels from interaction models to real implementations.
• Create scalable systems establishing reusable patterns and components.

Skills

Product Design

Design Engineering

Collaboration with Engineering

Tools

React

Prototyping in Code

Job description

SupportFinity™ in Boston is seeking a Sr. Design Technologist to lead the design and execution of AI-powered service experiences. This role requires strong collaboration with engineering to translate service workflows into intuitive interfaces and create scalable systems.

Ideal candidates will have over 6 years of experience in product design, a strong portfolio, and skills in modern front-end frameworks. The position promotes a hybrid work environment with flexibility for creativity and collaboration.