Senior Service Design Consultant: AI-Driven Experiences

Capgemini; San Francisco (CA); On-site; USD 113,000 - 213,000; Full time

Job summary

Capgemini is seeking a Service Design practitioner to design and improve systems spanning people, processes, digital and physical touchpoints. You will lead service design activities, create journey maps and blueprints, and mentor junior colleagues in a dynamic AI-enabled environment.

You will collaborate across multidisciplinary engagements, translate complex ecosystems into actionable concepts, and balance user, provider, and business needs while contributing to proposals and client

Qualifications

• 5+ years in Service Design, Strategic Design, Business Design, or related discipline.
• Portfolio demonstrating strong service design and visual communication skills.
• Experience leading service design workstreams in multidisciplinary teams.
• Confident presentation, storytelling, workshop, and stakeholder management capabilities.

Responsibilities

• Lead service design activities across multidisciplinary engagements.
• Create journey maps, service blueprints, ecosystem maps, and visual frameworks.
• Design systemic interventions across complex partner ecosystems.
• Facilitate research, workshops, co-creation, and stakeholder alignment.
• Prototype and validate service concepts through walkthroughs and role play.
• Balance user, provider, operational, and business needs.
• Contribute to proposals, pitches, mentoring, and practice development.
• Use AI-enabled tools to accelerate research, synthesis, and service innovation.

Skills

Service Design

Strategic Design

Business Design

Portfolio

Team Leadership

Presentation

Stakeholder Management

Prototyping

Education

Bachelor's degree in Design

Job description

Capgemini is seeking a Service Design practitioner to design and improve systems spanning people, processes, digital and physical touchpoints. You will lead service design activities, create journey maps and blueprints, and mentor junior colleagues in a dynamic AI-enabled environment.

You will collaborate across multidisciplinary engagements, translate complex ecosystems into actionable concepts, and balance user, provider, and business needs while contributing to proposals and client