AI-Driven Senior Agentic Engineer - Ticketing Integrations

Nucleus Security, Inc; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible remote work arrangements

Autonomy and innovation

Job summary

Nucleus Security, Inc. is seeking an AI-focused Senior Agentic Engineer to lead ticketing integrations and the plumbing around data flows between security tools and ticketing systems.

You’ll own the implementation, testing, and reliability of connectors, mentoring others and shaping best practices. The role emphasizes leadership, collaboration with product and QA, and building scalable integration solutions that transform vulnerability data across Jira, ServiceNow, Azure DevOps, and storage

Qualifications

• 5+ years of professional software engineering experience.
• 2+ years of technical leadership experience.
• 1+ years of agentic software experience.
• Strong experience with PHP including modern PHP practices, Composer, PSR standards.
• Deep understanding of working with REST APIs—authentication, pagination, rate-limiting, data normalization, token refreshing, etc
• Experience writing testable code, creating unit/integration tests, and mocking external APIs to validate workflows in a testing environment.
• Proven ability to lead technical efforts or projects from design through release.
• Experience with version control systems (preferably Git) and CI/CD pipelines.
• Comfortable working in Linux-based environments.
• Strong debugging and problem-solving skills, especially when dealing with external systems and APIs.

Responsibilities

• Work with your team and AI agents to develop and maintain integrations for exporting vulnerability and asset data to major ticketing and storage platforms (e.g., Jira, ServiceNow, Azure DevOps, S3 buckets, and more).
• Build Agentic tooling and automation to support development, testing, validation, and CI/CD deployment.
• Work directly with external REST APIs and webhooks to send, extract, normalize, and transform data into platform-ready formats.
• Manage the full lifecycle of nucleus vulnerabilities through external ticketing systems, synchronizing updates and changes from both systems.
• Lead the architecture and design of the new connectors and contribute to improving our internal connector framework.
• Collaborate cross-functionally with product, QA, support, and platform engineering to ensure integrations are stable, scalable, and supportable.
• Build tooling and automation to support connector testing, validation, and CI/CD deployment.
• Maintain best practices for versioning, release cadence, and backwards compatibility.
• Support QA and customer support teams in diagnosing and resolving connector-related issues.
• Take ownership of reliability and observability in connector infrastructure (logging, metrics, error handling, etc).

Skills

5+ years

Technical leadership

Agentic software

PHP

REST APIs

Testing

Git/CI/CD

Linux

Debugging

Lead projects

Education

Master's degree in CS/Cyber security

Tools

Laminas Framework

Docker

Git

ServiceNow/Jira

Job description

Nucleus Security, Inc. is seeking an AI-focused Senior Agentic Engineer to lead ticketing integrations and the plumbing around data flows between security tools and ticketing systems.

You’ll own the implementation, testing, and reliability of connectors, mentoring others and shaping best practices. The role emphasizes leadership, collaboration with product and QA, and building scalable integration solutions that transform vulnerability data across Jira, ServiceNow, Azure DevOps, and storage