Remote Senior AI PHP Engineer – Ticketing Integrations Lead

Nucleus Security, Inc; Florida; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible remote work arrangements

Job summary

Nucleus Security, Inc is seeking an AI-focused, experienced Software Engineer to lead the ticketing integrations team. You will own the ticketing connector architecture, drive CI/CD deployment, and collaborate with product, QA, and support to ship scalable integrations for Jira, ServiceNow, Azure DevOps, and more.

The role emphasizes leadership, mentoring, reliability, and observability across connector platforms, with a strong focus on API-driven data normalization and platform readiness.

Qualifications

• 5+ years of professional software engineering experience.
• 2+ years of technical leadership experience.
• 1+ years of agentic software experience.
• Strong experience with PHP including modern PHP practices, Composer, PSR standards.
• Deep understanding of working with REST APIs—authentication, pagination, rate-limiting, data normalization, token refreshing, etc
• Experience writing testable code, creating unit/integration tests, and mocking external APIs to validate workflows in a testing environment.
• Proven ability to lead technical efforts or projects from design through release.
• Experience with version control systems (Git) and CI/CD pipelines.
• Comfortable working in Linux-based environments.
• Strong debugging and problem-solving skills, especially when dealing with external systems and APIs.

Responsibilities

• Develop and maintain integrations for exporting vulnerability and asset data to major ticketing and storage platforms (e.g., Jira, ServiceNow, Azure DevOps, S3).
• Build Agentic tooling and automation to support development, testing, validation, and CI/CD deployment.
• Work directly with external REST APIs and webhooks to send, extract, normalize, and transform data into platform-ready formats.
• Manage the full lifecycle of nucleus vulnerabilities through external ticketing systems, synchronizing updates and changes.
• Lead the architecture and design of new connectors and improve internal connector framework.
• Collaborate cross-functionally with product, QA, support, and platform engineering to ensure integrations are stable and scalable.
• Build tooling to support connector testing, validation, and CI/CD deployment.
• Maintain best practices for versioning, release cadence, and backwards compatibility.
• Support QA and customer support teams in diagnosing and resolving connector-related issues.
• Take ownership of reliability and observability in connector infrastructure (logging, metrics, error handling).

Skills

PHP

REST APIs

Testing

Leadership

Git/CI-CD

Linux

Debugging

Education

Master's degree in computer science or related field

Tools

Laminas Framework

Docker

ServiceNow

Jira

Git

SingleStore / MEMSQL

ExtJS

React

Job description

Nucleus Security, Inc is seeking an AI-focused, experienced Software Engineer to lead the ticketing integrations team. You will own the ticketing connector architecture, drive CI/CD deployment, and collaborate with product, QA, and support to ship scalable integrations for Jira, ServiceNow, Azure DevOps, and more.

The role emphasizes leadership, mentoring, reliability, and observability across connector platforms, with a strong focus on API-driven data normalization and platform readiness.