AI-Driven Security Support Solutions Engineer

Netflix; Oregon; Hybrid; USD 270,000 - 410,000; Full time

Benefits offered by this job

Health Plans

Mental Health support

401(k) Retirement Plan with employer

Stock Option Program

Disability Programs

Health Savings and Flexible Spending

Family‑forming benefits

Life and Serious Injury Benefits

Paid leave of absence programs

Job summary

Netflix is seeking a Support Solutions Engineer to monitor and resolve customer requests, automate support processes, and improve tooling and documentation. You will work on security infrastructure, automation, and knowledge base development, applying Generative AI to speed triage and resolution.

You’ll join a team focused on enterprise identity, authentication, and cloud security, collaborating with Product Management, Developer Education, and Engineering to reduce friction and improve

Qualifications

• Proven ability to deliver superior customer support and advocate for customer needs.
• Highly adaptable, thriving in fast-paced, ambiguous environments, and comfortable managing end-to-end investigations with creative problem-solving.
• Data-driven decision-maker with strong written and verbal communication skills, including experience enhancing documentation and explaining technical concepts to diverse audiences.
• Extensive experience supporting and troubleshooting enterprise identity and authentication systems (e.g., Okta, SCIM, OIDC/OAuth2, SAML 2.0, FIDO2/WebAuthn), with knowledge of passwordless authentication, phishing-resistant MFA, and device posture validation in large-scale environments.
• Skilled in supporting distributed cloud applications and securing cloud infrastructure, as well as working with security platforms and tools (e.g., SIEM, SOAR, EDR, vulnerability management, IAM, secrets management).
• Proficient in at least one modern programming language (e.g., Java, Python, Go), with hands-on experience in log analysis, incident response, and investigations related to authentication and access management.
• Deep understanding of authentication, authorization, access management best practices, and security monitoring, with the ability to interpret security logs for investigation and remediation.
• Eager to continuously learn and improve operational efficiency through automation and visualization, with a strong desire to understand how security products and platforms work together.
• Hands-on use of AI coding assistants / agentic tools (Claude Code, Cursor, MCP) to troubleshoot, automate, and accelerate support work, plus judgment for where GenAI speeds resolution vs. where it doesn’t.

Responsibilities

• Monitor and handle customer requests, troubleshoot and resolve issues.
• Automate support processes and develop runbooks and knowledge base content.
• Improve and maintain support tools and automation.
• Understand product offerings and communicate customer needs to improve tooling.
• Collaborate with Product Management and Engineering to reduce product friction.

Skills

Java

Python

Go

AI tooling

Incident response

Log analysis

Authentication security

Cloud computing

Communication

Data-driven decision making

Tools

Okta

SCIM

OIDC/OAuth2

SAML 2.0

FIDO2/WebAuthn

SIEM

SOAR

EDR

IAM

Secrets management

Job description

Netflix is seeking a Support Solutions Engineer to monitor and resolve customer requests, automate support processes, and improve tooling and documentation. You will work on security infrastructure, automation, and knowledge base development, applying Generative AI to speed triage and resolution.

You’ll join a team focused on enterprise identity, authentication, and cloud security, collaborating with Product Management, Developer Education, and Engineering to reduce friction and improve