AI-Driven Security Support Engineer

Zscaler, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Zscaler is seeking a customer-focused support engineer in the United States to provide first-line consultation for security and networking issues. You will collaborate withEngineering on testing and troubleshooting and maintain incident records in our support database.

The role emphasizes ownership, customer obsession, and accountability in resolving complex cases while leveraging AI/ML concepts to improve operational efficiency.

Qualifications

• 3+ years troubleshooting SSL, SAML, HTTP, TCP/IP.
• Foundational understanding of AI/ML technologies.
• Experience with Security Proxies and escalations.

Responsibilities

• Provide first line consultation to debug security/network problems.
• Partner with Engineering for customer testing and troubleshooting.
• Document incidents in the technical support database.

Skills

SSL/TLS

SAML

HTTP

TCP/IP

AI/ML fundamentals

Tools

Security Proxies

Public Cloud Platforms

Job description

Zscaler is seeking a customer-focused support engineer in the United States to provide first-line consultation for security and networking issues. You will collaborate withEngineering on testing and troubleshooting and maintain incident records in our support database.

The role emphasizes ownership, customer obsession, and accountability in resolving complex cases while leveraging AI/ML concepts to improve operational efficiency.