AI-Driven RCM Success Manager for Dental Practices

Torch Dental; New York (NY); On-site; USD 87,000 - 105,000; Full time

Job summary

Torch Dental in New York is hiring an RCM Customer Success Manager to own onboarding, go-live, and ongoing engagement for our AI-based revenue cycle product.

You’ll serve solo practices, groups, and DSOs, guiding onboarding, live use, renewals, and expansion while feeding feedback to Product and Engineering. 3–5+ years in CS/AM required; strong communication and tech aptitude essential.

Qualifications

• 3–5+ years in a customer success, account management, or implementation role.
• Startup or fast-scaling SaaS experience preferred.
• Strong written and verbal communication for dental office staff.
• Ability to work with multiple systems and perform basic tech implementation.
• Comfort navigating ambiguity with a first‑of‑its‑kind product.
• Experience with dental PMS or payer systems is a plus.

Responsibilities

• Own onboarding for new RCM customers: lead kickoff calls and guide go-live.
• Be the primary contact for a growing book of RCM accounts through go-live, steady state, and renewal.
• Advocate for customers: relay feedback to Product and Engineering on integrations and workflow pain points.
• Help build onboarding playbooks, health-score criteria, and escalation processes.
• Partner with RCM sales, product, and billing-ops during handoff from sales to live customers.
• Handle HIPAA-sensitive onboarding tasks (BAAs, PMS credentials, payer portal access).

Skills

Customer success

Account management

Onboarding

Communication

Tech-savviness

Ambiguity handling

Tools

Salesforce

Dentrix

Open Dental

Eaglesoft

Job description

Torch Dental in New York is hiring an RCM Customer Success Manager to own onboarding, go-live, and ongoing engagement for our AI-based revenue cycle product.

You’ll serve solo practices, groups, and DSOs, guiding onboarding, live use, renewals, and expansion while feeding feedback to Product and Engineering. 3–5+ years in CS/AM required; strong communication and tech aptitude essential.