AI-Powered Process Improvement Analyst

ScentAir; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

ScentAir is seeking an AI Business Process Analyst to improve, optimize, and automate how work gets done across the company in Charlotte, NC. You will study processes in every function, measure costs, and implement fixes from simple changes to AI-driven automation.

The role covers finance, customer service, order management, supply chain, sales, marketing, HR, and IT. You will document processes, build ROI cases, and drive adoption with IT and business leaders.

Qualifications

• Bachelor's degree in business, operations, information systems, or related field.
• 4–7 years of experience in business process analysis, operations improvement, or business systems analysis.
• Proven experience leading process improvement, mapping business processes, and building ROI cases that leaders and Finance accept.
• Working knowledge of AI and automation tools, and a practical sense of where each one fits.
• Advanced Excel skills. Experience with Power BI or SQL is a plus.
• Strong communication skills and credibility with people at every level, from front-line staff to executives.
• Lean, Six Sigma certification (Green Belt or higher) preferred.

Responsibilities

• Analyze and improve processes about 35% of time.
• Work alongside teams in every business function to observe how work actually gets done and find re-keying, waiting, workarounds, and tasks that depend on a single person.
• Document current processes and measure their cost: volume, time per task, error and rework rates, and the people and systems involved.
• Use reports and data from company systems (ERP, CRM, e-commerce, and service platforms) to confirm findings and spot new opportunities.
• Simplify and standardize processes using Lean and continuous improvement methods, removing unnecessary steps, handoffs, and approvals.
• Score opportunities on value, feasibility, and risk, and maintain a single ranked list that balances quick wins with larger projects.
• Optimize and automate about 30% of time
• Write clear business cases with expected savings, cost, success measures, and stop criteria for leadership approval.
• Choose the right solution for each process: a process change, better use of existing systems, workflow automation, RPA, or AI.
• Build simple automations, AI assistants, and prototypes directly using approved low-code and AI tools.
• Define requirements for larger solutions and work with IT and delivery partners through pilot, testing, and launch.
• Evaluate AI and automation tools and vendors, and recommend when to use existing platforms versus new ones.
• Drive adoption across the company about 20% of time
• Train employees and teams on approved AI tools and on new ways of working after each launch.
• Build a network of AI champions in each department and share practical examples and success stories.
• Run an intake process so employees and leaders can submit ideas, and respond to every submission.
• Lead change management with department leaders, including updated procedures, training materials, and job aids.
• Measure results and govern the work about 15% of time
• Measure outcomes after launch against the original baseline, confirmed by the business leader and Finance.
• Monitor processes and solutions after launch, and keep optimizing them, or retire those that are not delivering value.
• Maintain a dashboard of the opportunity pipeline, work in progress, and validated savings.
• Apply ScentAir's AI use and data governance policies, and help update them as the program grows.
• Report progress regularly to the VP of IT.

Skills

Process analysis

Stakeholder communication

Change management

Education

Bachelor's degree in business/ops/IS

Tools

Power BI

SQL

Infor SyteLine ERP

Salesforce

Shopify

Job description

ScentAir is seeking an AI Business Process Analyst to improve, optimize, and automate how work gets done across the company in Charlotte, NC. You will study processes in every function, measure costs, and implement fixes from simple changes to AI-driven automation.

The role covers finance, customer service, order management, supply chain, sales, marketing, HR, and IT. You will document processes, build ROI cases, and drive adoption with IT and business leaders.