AI-Driven Priority Support Engineer

Snowflake; Town of Texas (WI); On-site; USD 122,000 - 160,600; Full time

Job summary

Snowflake is seeking a dedicated Designated Support Engineer (DSE) to act as a trusted technical advisor for Priority Support customers. You will provide hands-on support post‑deployment, analyze architectures, and guide best practices across product, engineering and marketing.

The role emphasizes AI-assisted triage, proactive care, and high‑value service delivery. You will own release readiness, drive DR drills, and partner with customer teams to improve performance, cost optimization, and

Qualifications

• 7+ years of experience in Technical Support, Solutions Architecture, Data Engineering, or similar
• Bachelor’s or Master’s degree in Computer Science, MIS, or related field, or equivalent experience
• Proven success managing enterprise customer relationships as a trusted technical advisor
• Advanced SQL expertise, including query debugging and performance tuning
• Strong RDBMS fundamentals and distributed/MPP database experience
• Experience with ETL/ELT tools and BI/analytics platforms
• Experience with cloud platforms (AWS/Azure/GCP) and modern data architectures
• AI fluency: use of AI-assisted workflows with validation and escalation when needed

Responsibilities

• Provide hands‑on support for customer needs after deployment, from quick starts to issue resolutions
• Understand customer product integration architectures and workloads
• Design, review and execute use cases aligned with Snowflake best practices
• Collaborate with Product, Engineering, and Marketing to improve products and services
• Own release readiness for priority support customers and lead disaster recovery drills
• Drive high-quality issue resolution and root cause analyses with stakeholders
• Establish executive and technical touchpoints with customers to provide updates

Skills

Advanced SQL

RDBMS fundamentals

Data engineering

Cloud platforms

AI fluency

Customer advocacy

DevOps tooling

Education

Bachelor’s or Master’s in CS/MIS or related

Tools

Git

Jenkins

Terraform

Power BI

Tableau

Job description

Snowflake is seeking a dedicated Designated Support Engineer (DSE) to act as a trusted technical advisor for Priority Support customers. You will provide hands-on support post‑deployment, analyze architectures, and guide best practices across product, engineering and marketing.

The role emphasizes AI-assisted triage, proactive care, and high‑value service delivery. You will own release readiness, drive DR drills, and partner with customer teams to improve performance, cost optimization, and