AI-Driven Platform Success Engineer

Port.io; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Port.io is looking for an experienced Technical Success Engineer to ensure customer satisfaction and drive value realization through our Agentic Engineering Platform. This role requires a blend of technical expertise and customer management skills, ideally suited for those with a background in DevOps and cloud environments.

As the primary contact for customers, you'll develop tailored strategies for onboarding and long-term success. If you're passionate about technology and helping customers achieve their business objectives, this is the role for you!

Qualifications

• 5+ years of experience in a technical, customer-facing role.
• Strong background in DevOps and cloud-native environments.
• Experience with AI capabilities and automation.

Responsibilities

• Serve as primary point of contact for customers.
• Develop tailored success strategies and onboarding programs.
• Implement strategies for customer account health and success.

Skills

Technical account management

Problem-solving

Communication

Collaboration

Tools

Kubernetes

CI/CD

IaC

Job description

Port.io is looking for an experienced Technical Success Engineer to ensure customer satisfaction and drive value realization through our Agentic Engineering Platform. This role requires a blend of technical expertise and customer management skills, ideally suited for those with a background in DevOps and cloud environments.

As the primary contact for customers, you'll develop tailored strategies for onboarding and long-term success. If you're passionate about technology and helping customers achieve their business objectives, this is the role for you!