Technical Success Manager

Port.io; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Port.io is seeking a Technical Success Engineer based in Boston, Massachusetts, to ensure customers fully leverage our Agentic Engineering Platform and achieve their business objectives. This pivotal role blends advanced technical expertise and customer-facing skills.

The ideal candidate has over 5 years of experience, strong knowledge in DevOps, and excellent problem-solving skills. Join us to make a significant impact in our customers' success.

Qualifications

• 5+ years in a technical customer-facing role in tech or SaaS industry.
• Strong knowledge of DevOps and cloud-native environments.
• Ability to guide customers through AI-assisted engineering workflows.
• Exceptional communication and organizational skills.

Responsibilities

• Serve as primary contact and advisor for customer technical needs.
• Develop onboarding and adoption strategies for customer success.
• Oversee technical health of customer accounts and implement proactive strategies.
• Collaborate with internal teams to enhance customer success.
• Identify expansion opportunities with Account Executives.

Skills

Technical Customer Success Management

DevOps

Cloud-native environments

Communication skills

Problem-solving

Tools

CI/CD

Kubernetes

Infrastructure as Code (IaC)

Job description

At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.

We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents.

By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI‑assisted engineering workflows while maintaining control and accountability. As a product‑led company, we believe in building world‑class platforms that fundamentally shape how modern engineering organizations operate.

We’re growing rapidly, fueled by the industry’s leading product, and by the constant innovation of our customers, big and small, that use our product to change how developers work.

Technical Success Engineer

Port is seeking an experienced Technical Success Engineer with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic Engineering Platform to achieve their strategic business objectives. This position demands a blend of advanced technical expertise and customer‑facing skills to drive customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for account growth and value realization.

About Your Day-to-Day

• Serve as the primary point of contact and trusted advisor, deeply understanding customer technical needs, challenges, and business objectives.
• Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
• Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long‑term success.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.

At Port, you'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board.

Requirements

• 5+ years of experience in a technical, customer‑facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
• Strong technical background in DevOps, platform engineering, and cloud‑native environments (CI/CD, Kubernetes, IaC, cloud providers). Familiarity with internal developer portals/platforms and developer experience tooling is a strong plus.
• Comfort with Port's AI capabilities (AI agents, workflow automation) and the ability to guide customers through AI‑assisted engineering workflows.
• Excellent problem‑solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross‑functional teams to enhance customer success and drive account growth.
• Ability to work in a hybrid capacity from our office.