AI-Driven Platform Success Engineer

Port.io; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Port.io is seeking a Technical Success Engineer based in Boston, Massachusetts, to ensure customers fully leverage our Agentic Engineering Platform and achieve their business objectives. This pivotal role blends advanced technical expertise and customer-facing skills.

The ideal candidate has over 5 years of experience, strong knowledge in DevOps, and excellent problem-solving skills. Join us to make a significant impact in our customers' success.

Qualifications

• 5+ years in a technical customer-facing role in tech or SaaS industry.
• Strong knowledge of DevOps and cloud-native environments.
• Ability to guide customers through AI-assisted engineering workflows.
• Exceptional communication and organizational skills.

Responsibilities

• Serve as primary contact and advisor for customer technical needs.
• Develop onboarding and adoption strategies for customer success.
• Oversee technical health of customer accounts and implement proactive strategies.
• Collaborate with internal teams to enhance customer success.
• Identify expansion opportunities with Account Executives.

Skills

Technical Customer Success Management

DevOps

Cloud-native environments

Communication skills

Problem-solving

Tools

CI/CD

Kubernetes

Infrastructure as Code (IaC)

Job description

Port.io is seeking a Technical Success Engineer based in Boston, Massachusetts, to ensure customers fully leverage our Agentic Engineering Platform and achieve their business objectives. This pivotal role blends advanced technical expertise and customer-facing skills.

The ideal candidate has over 5 years of experience, strong knowledge in DevOps, and excellent problem-solving skills. Join us to make a significant impact in our customers' success.