AI-Driven Pharmacy Support Analyst

PointClickCare; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

PointClickCare is hiring a Support Analyst on the Pharmacy Care team to deliver end-to-end customer support for our cloud-based healthtech platform. You will troubleshoot issues, document resolutions, and help clinicians and staff use the system effectively.

Reporting to the Manager, Customer Support, you will work 8am–9pm ET on weekdays with occasional overtime. A post-secondary IT education and experience with web-based software are preferred.

Qualifications

• Post-secondary education in IT or a related field.
• Experience supporting and troubleshooting web-based software.
• Familiarity with diagnostic tools and HL7 workflows is a plus.

Responsibilities

• Provide world-class customer support for cloud-based Pharmacy Care software.
• Understand the application to support processes and patient care in facilities.
• Troubleshoot and resolve technical issues via logs, research, or recreation.
• Document problems clearly using the help desk system and knowledge base.
• Collaborate cross-functionally to deliver quality outcomes and meet KPIs.

Skills

Post secondary education

Web-based software support

Diagnostic tools experience

PointClickCare knowledge

Salesforce/Service Cloud

HL7 messages knowledge

Education

Post-secondary IT education

Tools

PointClickCare

Salesforce/Service Cloud

HL7

Job description

PointClickCare is hiring a Support Analyst on the Pharmacy Care team to deliver end-to-end customer support for our cloud-based healthtech platform. You will troubleshoot issues, document resolutions, and help clinicians and staff use the system effectively.

Reporting to the Manager, Customer Support, you will work 8am–9pm ET on weekdays with occasional overtime. A post-secondary IT education and experience with web-based software are preferred.