AI-Driven People Ops Architect & Process Builder

Applied Intuition; Sunnyvale (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Applied Intuition in Sunnyvale, CA seeks a Sr. People Generalist to build scalable, documented People ops processes, center of excellence, and SOP library. This builder role turns tribal knowledge into repeatable programs with clear owners and controls.

You will lead cross-functional projects, use AI and low-code tools to prototype automations, and partner with Finance, Legal, IT, Recruiting and Payroll to mature policies and data quality.

Qualifications

• Experience supporting compliance audits (SOX, EEO-1, benefits-plan) and immigration programs
• Experience partnering with IT or HRIS teams on integrations and translating business needs into requirements and test plans
• Background in Lean, Six Sigma, or service design applied to HR processes
• Hands-on use of AI and low-code tools (Claude, Lovable, Zapier, Apps Script, SQL) to build People Ops automations or lightweight internal tools
• Experience with Carta, Ashby, and Jira help desk, or comparable equity, ATS, and ticketing systems
• Bachelor's Degree and 5+ years of practical experience experience in a People or HR-related role

Responsibilities

• Define the People Ops operating model: what is standardized and centralized, what stays with People Partners or other COEs, and how work transitions with continuity and measurement built in
• Assess the maturity of each core People process (onboarding, offboarding, job changes, comp cycles, leaves, time off, rotations) and run a roadmap to move each from ad hoc to documented, measured, and automated
• Be the operational partner to People Business Partners: execute reorgs, promotions, performance actions, and exits; supply data and process support behind their work
• Set standards for process design, documentation, SLAs, and handoffs; own the SOP library and knowledge base so answers live in a system
• Support the build of audit-ready controls (recurring data audits, approval trails, segregation of duties) for SOX
• Define service-quality metrics (ticket volume, resolution time, error rate, employee satisfaction) and use them to decide what to fix next
• Run proactive audits across Workday and connected systems to catch errors before they reach payroll, equity, or board reporting
• Serve as a functional Workday owner: business process design from requirements through configuration, testing, and post-launch iteration
• Use AI and low-code tools to prototype and ship People Ops automations; know when a gap needs a lightweight internal tool versus a technical build with IT or Systems
• Resolve the hardest cases in benefits, leaves, time off, rotations, and sensitive org changes with precision, empathy, and clear written communication
• Partner with Finance, Legal, IT, Recruiting, and Payroll on projects that mature processes and policies for the business
• Lead change management for process redesigns and new tools: communication, training, adoption tracking, and feedback loops
• Identify gaps in our operational cadence before they’re pointed out to you, and drive the fixes

Skills

People ops leadership

Project management

Data-driven decision making

Change management

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree

Tools

Workday

Carta

Ashby

Jira

Claude

Lovable

Zapier

Apps Script

SQL

Job description

Applied Intuition in Sunnyvale, CA seeks a Sr. People Generalist to build scalable, documented People ops processes, center of excellence, and SOP library. This builder role turns tribal knowledge into repeatable programs with clear owners and controls.

You will lead cross-functional projects, use AI and low-code tools to prototype automations, and partner with Finance, Legal, IT, Recruiting and Payroll to mature policies and data quality.