AI-Driven Operations & Vendor Excellence

Direct Supply, Inc.; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous benefit package

Job summary

Direct Supply, Inc. in Milwaukee, WI is seeking an Operations Specialist, Vendor Manager to ensure reliable supplier performance, accurate order fulfillment, and timely post-shipment resolution.

You will serve as a key liaison between suppliers, customers, and internal teams, negotiating with suppliers to uphold standards and managing end-to-end order execution. Leveraging AI and data insights, you will streamline workflows, reduce manual effort, and protect profitability while identifying

Qualifications

• Bachelor’s degree in operations, supply chain, business, or related field preferred.
• Experience using AI tools, automation, or data insights to improve operational efficiency.
• Ability to manage competing priorities and collaborate across teams.

Responsibilities

• Serve as primary liaison between customers, suppliers, and internal teams to ensure accurate fulfillment and timely resolutions.
• Negotiate with suppliers to secure timely resolutions while reinforcing performance expectations.
• Manage end-to-end order execution from placement through shipment with proactive communication.
• Lead post-shipment resolution including freight damage claims, inquiries, and warranty coordination.
• Coordinate complex service events aligning suppliers, service providers, and customers for timely repairs or replacements.
• Identify recurring issues and implement process improvements to increase reliability and efficiency.
• Develop supplier expertise to accelerate problem resolution and improve decision-making.
• Apply AI tools and data insights to streamline workflows and reduce manual effort.

Skills

Solves Problems

Delivers Results

Communicates Effectively

Optimizes Work Processes

Education

Bachelor’s degree in operations, supply chain, business, or related field

Tools

AI Tools

Microsoft 365

CRM Platforms

Operational Reporting Tools

Job description

Direct Supply, Inc. in Milwaukee, WI is seeking an Operations Specialist, Vendor Manager to ensure reliable supplier performance, accurate order fulfillment, and timely post-shipment resolution.

You will serve as a key liaison between suppliers, customers, and internal teams, negotiating with suppliers to uphold standards and managing end-to-end order execution. Leveraging AI and data insights, you will streamline workflows, reduce manual effort, and protect profitability while identifying