AI-Driven Knowledge Manager for CRM & Content

VRS Virginia Retirement System; Richmond (VA); Hybrid; USD 73,000 - 84,000; Full time

Job summary

VRS Virginia Retirement System in Richmond, VA is seeking a Knowledge Management Administrator to harness project management and library science skills to build knowledge bases, curate Agent Assist content, and align content with CRM platforms for staff assistance.

You will administer enterprise knowledge practices, govern content lifecycles, collaborate with stakeholders, and drive AI-enabled content workflows while supporting a hybrid work model and cross-department training.

Qualifications

• Three years in content curation with Generative AI tools.
• Experience navigating CRM platforms and best practices.
• Knowledge management, taxonomy, and content lifecycle experience.

Responsibilities

• Administers enterprise knowledge management practices and governance workflows.
• Maintains knowledge repositories for current, searchable content.
• Develops AI prompt libraries and curates tailored training content.
• Collaborates with stakeholders to optimize content distribution across CRD and CRM solutions.
• Supports agent assist tools and ensures WCAG compliance.
• Trains users and monitors knowledge adoption and satisfaction.

Skills

Generative AI

CRM solutions

Project management

Content curation

Education

Bachelor's degree in library science / related field

Tools

SharePoint

Job description

VRS Virginia Retirement System in Richmond, VA is seeking a Knowledge Management Administrator to harness project management and library science skills to build knowledge bases, curate Agent Assist content, and align content with CRM platforms for staff assistance.

You will administer enterprise knowledge practices, govern content lifecycles, collaborate with stakeholders, and drive AI-enabled content workflows while supporting a hybrid work model and cross-department training.