AI-Driven Knowledge Governance Lead

Humana; Frankfort (KY); Remote; USD 95,000 - 131,000; Full time

Job summary

Humana, Inc. is seeking an Organizational Effectiveness Lead to steward the knowledge management strategy for the VA contract, ensuring governance, standards, and lifecycle practices across content types.

The role partners with process improvement, training, quality, and technology teams to translate evolving processes into practical documentation that supports readiness and a consistent service experience.

Qualifications

• Bachelor's degree in business, organizational development, or related field.
• 5+ years of knowledge management or related experience.
• 3+ years documenting operations via SOPs, job aids, or guides.
• Ability to translate complex processes into clear content.

Responsibilities

• Develop and lead knowledge management strategy for the VA contract.
• Collaborate to create and maintain process documentation, SOPs, job aids, and guides.
• Apply AI-enabled capabilities to improve content creation, organization, searchability, and usability.
• Ensure content supports implementation, readiness, and a positive customer experience.
• Establish review cycles, quality controls, and monitoring processes for accuracy and compliance.
• Track knowledge management effectiveness and content health to support leadership decisions.

Skills

Knowledge management

Process documentation

Organizational effectiveness

Content governance

Written communication

Education

Bachelor's degree

Tools

AI tools

Job description

Humana, Inc. is seeking an Organizational Effectiveness Lead to steward the knowledge management strategy for the VA contract, ensuring governance, standards, and lifecycle practices across content types.

The role partners with process improvement, training, quality, and technology teams to translate evolving processes into practical documentation that supports readiness and a consistent service experience.