AI-Driven Jira Service Management Specialist

Sundial Software Corporation; Madison (WI); Ibrido; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Sundial Software Corporation in Madison, WI seeks an experienced Jira Service Management expert to configure and optimize JSM workflows, integrate with enterprise systems, and automate ITSM processes using REST APIs, webhooks, and ScriptRunner.

You will collaborate with IT teams to deliver reliable service management, leverage ITIL-aligned practices, and drive AI-enabled automation initiatives to improve efficiency and user satisfaction.

Competenze

• 5+ years configuring Jira Service Management (JSM) and integrating with third-party enterprise systems via REST APIs, webhooks, or native connectors.
• 5+ years designing service management workflows and automation rules aligned to ITIL or equivalent frameworks.
• 5+ years helping enterprise clients improve service delivery operations and ITSM maturity.
• Bachelor's degree or equivalent required.

Mansioni

• Configure workflows, forms, approvals, notifications, and automation rules for JSM.
• Streamline service delivery through intelligent workflow design.
• Integrate JSM with enterprise applications and business processes.
• Integrate automation to reduce manual effort and improve consistency.
• Leverage Atlassian Intelligence and Rovo capabilities to improve knowledge discovery and service automation.
• Identify opportunities to enhance service experiences using AI-powered workflows.
• Monitor and optimize AI-enabled service capabilities.

Conoscenze

JSM configuration

JSM integration

REST APIs

Webhooks

Enterprise systems integration

ITIL knowledge

Automation tools (ScriptRunner)

Automation for Jira

Formazione

Bachelor's degree or equivalent

Strumenti

ScriptRunner

Automation for Jira

Jira Service Management

Descrizione del lavoro

Sundial Software Corporation in Madison, WI seeks an experienced Jira Service Management expert to configure and optimize JSM workflows, integrate with enterprise systems, and automate ITSM processes using REST APIs, webhooks, and ScriptRunner.

You will collaborate with IT teams to deliver reliable service management, leverage ITIL-aligned practices, and drive AI-enabled automation initiatives to improve efficiency and user satisfaction.