AI-Driven IT Support Engineer | Hybrid Pittsburgh

Nuix

Pittsburgh (Allegheny County)

Hybrid

USD 60,000 - 85,000

Full time

2 days ago

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Job summary

Nuix is seeking an IT Support Engineer to deliver hands-on end-user support for Windows and Mac platforms, and to help staff adopt approved AI tools. The role reports to the IT Support Manager and is based in Pittsburgh with a hybrid work model.

You will manage incidents, deploy devices, support onboarding/offboarding, and collaborate with IT teams to resolve complex issues while maintaining security and best practices. Occasional travel may be required.

Qualifications

Bachelor's degree or equivalent experience in computer science or related field.
Strong troubleshooting for Windows and macOS hardware/software.
Familiarity with Microsoft 365 and Adobe products.
Experience with desktop management tools and remote support.
Hands-on experience with AI tools (e.g., Claude, Copilot) and enthusiasm to help others.

Responsibilities

Provide timely and effective IT end-user support for desktops, laptops, and peripherals.
Manage IT tickets using ServiceNow or Jira Service Management, including triage and escalation.
Install, configure and maintain hardware, software and peripherals; set up new devices for users.
On-site support for facilities and AV equipment; collaborate with IT teams on complex issues.
Educate users on IT best practices and self-help tools; document incidents and resolutions.