AI-Driven IT Operations & Automation Manager

6090-Johnson & Johnson Services Inc. Legal Entity; Raritan (NJ); On-site; USD 102,000 - 177,000; Full time

Benefits offered by this job

Pension plan

401(k) plan

Paid time off

Job summary

Johnson & Johnson seeks an AI & Automation Operations Manager to lead AI-driven workflows and observability initiatives across IT Operations and ITSM. You will advance AI-augmented, autonomous operations using AIOps, ServiceNow, and Generative AI technologies to improve reliability and reduce risk.

Responsibilities include incident management, problem/change workflows, automation, dashboards, and governance across global delivery teams. Strong collaboration and leadership are essential.

Qualifications

• 5+ years of experience in monitoring, event management, AIOps, observability, production engineering, SRE, or IT operations.
• 3+ years of hands-on Observability agentic workflows and Service Now Agent Orchestrator deployments for Operations Center environments.
• Proven experience implementing operational automation, orchestration, or AI-driven solutions.
• Experience supporting enterprise-scale applications and business-critical services.
• Experience leading or supporting major incident management activities.

Responsibilities

• AI Incident Management: design and implement AI-powered workflows for incident detection, triage, categorization, prioritization, and routing.
• Develop AI-assisted root cause analysis, incident enrichment, and predictive incident management capabilities.
• Create intelligent remediation runbooks and automated response workflows.
• Drive reduction of alert noise through event correlation and service intelligence.
• AI-Driven Problem & Change Management: build workflows to identify recurring issues and generate problem investigations.
• Implement AI-enabled trend analysis, risk scoring, and change impact assessments.
• Support automated generation of knowledge articles, PIR summaries, and operational insights.
• AI-Augmented Autonomous Operations: develop self-healing and closed-loop remediation capabilities.
• Expand automation across observability tools and ITSM processes.
• Establish governance and operational controls for AI-enabled decision-making.
• Create dashboards and metrics to demonstrate operational efficiency and business value.

Skills

AIOps

Observability

Incident management

SRE

IT operations

ServiceNow

Python

PowerShell

REST APIs

Tools

Splunk

Now Assist

ServiceNow

Python

PowerShell

Bash

Job description

Johnson & Johnson seeks an AI & Automation Operations Manager to lead AI-driven workflows and observability initiatives across IT Operations and ITSM. You will advance AI-augmented, autonomous operations using AIOps, ServiceNow, and Generative AI technologies to improve reliability and reduce risk.

Responsibilities include incident management, problem/change workflows, automation, dashboards, and governance across global delivery teams. Strong collaboration and leadership are essential.