AI-Driven Infra Operations & Support Lead

Zantaz Data Resources LLC; United States; Remote; USD 113,000 - 138,000; Full time

Job summary

Zantaz Data Resources LLC is seeking an Infrastructure Management & Support Coordinator to oversee and optimize IT infrastructure, both hosted and in-house, while enabling AI-powered support workflows. The role blends systems engineering with advanced troubleshooting and cross-functional collaboration across product, services, and data center teams.

The successful candidate will drive AI-enabled monitoring, automate maintenance, and coordinate incident response, security, and disaster recovery

Qualifications

• Hands-on IT infrastructure engineering and systems administration.
• Proficient with Windows Server and Linux administration.
• Knowledge of networking, storage, virtualization, databases, and enterprise hosting.
• Experience diagnosing complex infra incidents and implementing secure solutions.
• Familiar with Azure and hybrid IT environments; security, change management, and DR.
• Experience developing technical documentation, automation, or AI-enabled tooling.

Responsibilities

• AI-powered infrastructure monitoring, maintenance workflows, and automation.
• Develop AI-assisted diagnostic tools for faster troubleshooting.
• Create AI-driven ticket analysis and health-check workflows.
• Build searchable technical knowledge resources for internal teams.
• Maintain SOC 2 readiness through automated evidence collection and compliant workflows.
• Coordinate infrastructure work with engineering, data center, services, and development teams.
• Manage Windows and Linux servers, VMs, storage, and hosted apps; patching and recovery.
• Plan changes with testing, capacity planning, rollback procedures, and clear handoffs.
• Develop expertise in Zantaz product installation, configuration, and integrations for customer IT environments.
• Provide advanced technical support to Account Management and Support teams; diagnose escalated issues.

Skills

IT infrastructure engineering

Windows Server administration

Linux administration

Networking

Storage systems

Virtualization

Databases

Enterprise application hosting

Incident diagnosis & root cause

Azure / cloud

Security & change management

Disaster recovery

Automation & AI-enabled tools

Technical documentation

Communication

Job description

Zantaz Data Resources LLC is seeking an Infrastructure Management & Support Coordinator to oversee and optimize IT infrastructure, both hosted and in-house, while enabling AI-powered support workflows. The role blends systems engineering with advanced troubleshooting and cross-functional collaboration across product, services, and data center teams.

The successful candidate will drive AI-enabled monitoring, automate maintenance, and coordinate incident response, security, and disaster recovery