AI-Driven HR Generalist for Fast, High-Impact Support

Rippling; Austin (TX); Hybrid; USD 86,000 - 125,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is seeking an AI-first HR Generalist to own a defined set of transactional and case-based HR work for client groups, delivering fast, high-quality service at scale. You will use AI-enabled workflows to handle volume and contribute to continuous improvement of team operations.

You will be the operational expert ensuring employees and managers in your orgs get fast, high-quality HR support, with responsibilities spanning performance management, offboarding, HR Help Desk, and internal

Qualifications

• 3–5 years of HR Generalist experience with ownership of performance management and HR case work.
• Comfort using AI tools (e.g., ChatGPT, Claude) in daily work.
• Experience managing high-volume, process-driven HR work with quality and compliance.
• Strong written communication for clear, professional documentation.
• Applied knowledge of federal, state, and local employment laws.
• Familiarity with HRIS platforms, ticketing systems, and HR tech tools.
• Process-oriented mindset to systematize repetitive work.
• Ability to manage multiple cases across orgs in a fast-paced environment.

Responsibilities

• IC Performance Management cases end-to-end, coaching managers through documentation and process requirements.
• Terminations & offboarding for Senior Manager and below within your client groups.
• HR Help Desk cases: triaging, routing, and resolving employee and manager queries.
• Internal mobility transactions and coordination.
• Exit interviews: scheduling, conducting, and surfacing themes.
• HR Inbox management for your assigned orgs.
• Operate AI-assisted workflows for case intake, documentation, and communications.
• Identify opportunities to reduce manual effort through automation and prompts.
• Contribute to shared templates, prompts, and workflows used across orgs.

Skills

HR generalist experience

AI tools familiarity

high-volume process management

strong written communication

employment law knowledge

HRIS proficiency

process improvement mindset

multi-org case management

Tools

HRIS systems

Ticketing systems

Job description

Rippling is seeking an AI-first HR Generalist to own a defined set of transactional and case-based HR work for client groups, delivering fast, high-quality service at scale. You will use AI-enabled workflows to handle volume and contribute to continuous improvement of team operations.

You will be the operational expert ensuring employees and managers in your orgs get fast, high-quality HR support, with responsibilities spanning performance management, offboarding, HR Help Desk, and internal