AI-Enabled HR Generalist — High-Volume Support

Rippling; New York (NY); On-site; USD 86,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Equity

Job summary

Rippling is seeking an HR Generalist to deliver fast, accurate HR support across multiple client groups, using AI-enabled workflows to handle volume and scale. You will own transactional and case-based work, ensuring compliance and high-quality outcomes while staying adaptable in a fast-paced environment.

You will collaborate with teams to streamline processes, triage inquiries, and contribute to continuous improvement of HR operations and tools.

Qualifications

• 3-5 years of experience in an HR Generalist role with direct ownership of performance management, employee relations, or HR case work.
• Demonstrated comfort using AI tools (e.g., ChatGPT, Claude, or similar) in day-to-day work.
• Experience managing high-volume, process-driven HR work without sacrificing quality or compliance.
• Strong written communication: clear, professional documentation with minimal review.
• Applied knowledge of federal, state, and local employment law, with ability to flag and elevate legal risk.
• Familiarity with HRIS platforms, ticketing systems, and HR tech tools.
• Process-oriented mindset: seek ways to systematize and improve repetitive work.
• Ability to flex across orgs and manage multiple cases in a fast-paced environment.

Responsibilities

• End-to-end performance management cases, coaching managers through documentation and process.
• Terminations and offboarding for Senior Manager and below within client groups.
• HR Help Desk: triaging, routing, and resolving employee and manager queries.
• Internal mobility transactions and coordination.
• Exit interviews: scheduling, conducting, surfacing themes.
• HR Inbox management for assigned orgs.
• Operate AI-assisted workflows for case intake, documentation, and communications.
• Identify opportunities to reduce manual effort through automation and prompts.
• Contribute to shared templates, prompts, and workflows for reuse.

Skills

3-5 years HR Generalist experience

AI tools like ChatGPT

High-volume process-driven HR

Strong written communication

Employment law knowledge (federal,州,本地

HRIS and ticketing systems

Process improvement mindset

Multitask in fast-paced environments

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

This is a high-execution, AI-first role focused on delivering core HR services with speed, accuracy, and scale. You'll own a defined set of transactional and case-based HR work for your client groups, leverage AI-enabled workflows to handle volume efficiently, and contribute to the continuous improvement of how our team operates.

You will be the operational expert who ensures employees and managers in your orgs get fast, high-quality HR support.

What You Will Do

Core Service Delivery

• IC Performance Management cases end-to-end, including coaching managers through documentation and process requirements
• Terminations & offboarding for Senior Manager and below within your client groups
• HR Help Desk cases: triaging, routing, and resolving employee and manager queries
• Internal mobility transactions and coordination
• Exit interviews: scheduling, conducting, and surfacing themes
• HR Inbox management for your assigned orgs
  
  

AI-Enabled Execution

• Operate AI-assisted workflows as the default for case intake, documentation, and communications
• Identify opportunities to reduce manual effort through automation and prompt-based tools
• Contribute to shared templates, prompts, and workflows the team can reuse across orgs
  
  

What You Will Need

• 3–5 years of experience in an HR Generalist role with direct ownership of performance management, employee relations, or HR case work
• Demonstrated comfort using AI tools (e.g., ChatGPT, Claude, or similar) in your day-to-day work
• Experience managing high-volume, process-driven HR work without sacrificing quality or compliance
• Strong written communication: you draft clear, professional documentation with minimal review
• Applied knowledge of federal, state, and local employment law, with the ability to flag and escalate legal risk appropriately
• Familiarity with HRIS platforms, ticketing systems, and HR tech tools
• Process-oriented mindset: you look for ways to systematize and improve repetitive work
• Ability to flex across orgs and manage multiple cases simultaneously in a fast-paced environment
  
  

The pay range for this role is:

Tier 1: $96,000 - $125,000

Tier 2: $86,400 - $112,500

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.