AI-Driven Field Operations Leader

Tempus; Chicago (IL); On-site; USD 125,000 - 155,000; Full time

Job summary

Tempus in Chicago seeks a Senior Manager, Field Operations to lead change management and develop models underpinning sound business decisions, including sales results, KPIs, and BI. This role bridges strategy with field execution and oversees the CRM support team.

Responsibilities include compensation design, territory management, and optimizing sales productivity to drive field team effectiveness, while guiding a team of analysts and associates.

Qualifications

• 8+ years of experience in business analytics, sales reporting, finance, management consulting, or commercial operations/strategy within the life sciences industry.
• 5+ years of direct people management experience.
• Bachelor's degree in a quantitative or related field; MBA highly desirable.
• Proven track record of translating complex analyses into clear, succinct, and executive-level presentations (data storytelling).
• Expertise in MS Products, Google Suite, SQL, and BI/data visualization tools (e.g., Tableau, Power BI).
• Proficiency in CRM platforms such as Salesforce.
• Proficiency in Alteryx for workflow creation and experience utilizing Python (or similar) for data analytics is highly desirable.
• Strong skills in process modeling, problem-solving, and stakeholder management.

Responsibilities

• Lead the tracking, analysis, and reporting of sales results and KPIs.
• Develop and manage sales effectiveness reporting to provide insights into field team performance and identify areas for improvement.
• Leverage AI tools and data insights to identify growth opportunities and provide actionable steps for business expansion based on sales analysis.
• Design, administer, and oversee payouts for complex sales compensation plans.
• Build and manage sales territories to optimize market coverage and field team productivity.
• Right-size sales opportunities to improve operational workflows and overall sales force effectiveness.
• Manage a high-performing team, including Business Analysts and Associates.
• Act as a strategic partner to commercial leadership to define role design and headcount management.
• Ensure alignment between sales planning strategies and broad commercial objectives.
• Oversee and provide guidance to CRM support personnel, ensuring their activities align with field team needs and commercial objectives.
• Serve as the primary point of escalation for CRM-related support issues, ensuring timely resolution to maintain field team productivity.
• Establish best practices for CRM support, including training on system functionality, data integrity, and lead management processes.

Skills

Business analytics

Sales reporting

Finance background

People management

Data storytelling

Stakeholder mgmt

Process modeling

Education

Bachelor's degree in quantitative field

MBA desirable

Tools

SQL

Tableau

Power BI

Salesforce

Alteryx

Python

Job description

Tempus in Chicago seeks a Senior Manager, Field Operations to lead change management and develop models underpinning sound business decisions, including sales results, KPIs, and BI. This role bridges strategy with field execution and oversees the CRM support team.

Responsibilities include compensation design, territory management, and optimizing sales productivity to drive field team effectiveness, while guiding a team of analysts and associates.