AI-Driven Experience Design Lead

Salesforce, Inc.; Massachusetts; On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce, Inc. is seeking a Design Lead within Experience Design to guide engagements, mentor multidisciplinary teams, and drive the vision and quality of design execution across projects. You will lead research, workshops, and client sessions, ensuring customer value and strong partnerships with stakeholders.

Ideal candidates bring 10–12 years in experience design, enterprise transformation consulting, and proficiency with AI tools to accelerate delivery and innovation.

Qualifications

• Experience leading enterprise design engagements in technology transformation programs.
• Ability to manage multiple projects and deliverables with stakeholders.
• Strong customer-facing communication and storytelling to articulate business value.

Responsibilities

• Lead and coordinate design teams across project lifecycles.
• Apply design-thinking methods and contribute to new offerings.
• Create compelling narratives to communicate design concepts and business value.
• Lead customer discovery activities, workshops, and stakeholder interviews.
• Mentor and guidance to other designers within Experience Design group.

Skills

Experience design

Enterprise consulting

AI tools

Research & synthesis

Leadership

Client relations

Cross-functional teamwork

Communication skills

Salesforce experience

Education

Degree or equivalent relevant experience

Tools

Figma

Adobe Creative Suite

Sketch

Prototyping tools

Job description

Salesforce, Inc. is seeking a Design Lead within Experience Design to guide engagements, mentor multidisciplinary teams, and drive the vision and quality of design execution across projects. You will lead research, workshops, and client sessions, ensuring customer value and strong partnerships with stakeholders.

Ideal candidates bring 10–12 years in experience design, enterprise transformation consulting, and proficiency with AI tools to accelerate delivery and innovation.