Strategic AI-Driven CSM, Mid‑Market

Harvey; Buffalo (NY); Sur place; USD 125 000 - 145 000; Plein temps

Avantages offerts par ce poste

Frontier AI tech at work

Career growth opportunities

Collaborative environment

Résumé du poste

Harvey is seeking a Customer Success Manager to guide mid-market clients through the adoption of our frontier AI-powered platform. You will act as a trusted advisor, integrating Harvey into client workflows, and designing scalable 1:many solutions that improve efficiency across law firms and in-house teams.

You will manage 40+ clients, evangelize LLMs, and drive adoption through strategic training, playbooks, and proactive health monitoring.

Qualifications

• Must have professional working proficiency in Portuguese; Spanish also preferred.
• Experience with managing a high volume of client cases in legal firms or SaaS environments.
• Excellent communication and strategic planning skills with ability to influence stakeholders at various levels.
• Results-driven with ability to prioritize demanding tasks and customers.
• Empathetic, collaborative, and team-oriented with a client-first mindset.
• Familiarity with Salesforce and Catalyst is a plus.

Responsabilités

• Lead strategic implementation of Harvey into client workflows and drive adoption of AI solutions.
• Provide training and enablement to end users to ensure daily use of Harvey as a must-have product.
• Serve as primary contact for 40+ mid-market clients with prescriptive, consultative guidance.
• Create scalable playbooks, self-help materials, and email cadences to improve mid-market operations.
• Monitor adoption metrics and ROI to ensure client success and renewal readiness.
• Gather client insights and relay feedback to product and services teams.

Connaissances

Portuguese proficiency

Spanish preferred

Legal/SaaS client management

Communication & strategy

Outils

Salesforce

Catalyst

Description du poste

Harvey is seeking a Customer Success Manager to guide mid-market clients through the adoption of our frontier AI-powered platform. You will act as a trusted advisor, integrating Harvey into client workflows, and designing scalable 1:many solutions that improve efficiency across law firms and in-house teams.

You will manage 40+ clients, evangelize LLMs, and drive adoption through strategic training, playbooks, and proactive health monitoring.