AI-Driven E‑Commerce & Omnichannel Experience Lead

Oshkosh Corporation; United States; On-site; USD 119,000 - 211,000; Full time

Job summary

Oshkosh Corporation seeks a visionary to lead the technical evolution of our customer touchpoints, partnering with cross‑functional leaders to shape the strategy, architecture, and execution of global E‑Commerce, CRM, and AI‑driven experiences.

This role serves as a trusted advisor, transforming reactive service into predictive partnerships while ensuring a seamless, Amazon‑like experience across all channels from desktop to field‑service apps.

Qualifications

• Bachelor's degree with 5+ years of experience in the field or related area.
• Proficiency with Office tools: Excel, PowerPoint, Visio; data analysis and ITIL/BA practice knowledge.
• B2B E-Commerce and CRM experience; strong communication and strategic thinking.

Responsibilities

• Guide AI innovation for high-volume e-commerce with uptime and performance focus.
• Design data pipelines ingesting IoT telemetry into Salesforce Data Cloud for automated workflows.
• Develop ML-driven storefront recommendations based on fleet data and lifecycle history.
• Support omnichannel mobile-first experiences, including PWAs and offline functionality.

Skills

Office Suite

Excel

PowerPoint

Visio

Integrations

Data Analysis

ITIL

BA Practice

B2B CRM

Education

Bachelor's degree

Tools

Salesforce Clouds

Headless Commerce

ERP Systems

Integration Technologies

Job description

Oshkosh Corporation seeks a visionary to lead the technical evolution of our customer touchpoints, partnering with cross‑functional leaders to shape the strategy, architecture, and execution of global E‑Commerce, CRM, and AI‑driven experiences.

This role serves as a trusted advisor, transforming reactive service into predictive partnerships while ensuring a seamless, Amazon‑like experience across all channels from desktop to field‑service apps.