AI-Driven Digital Product Manager for Content & Search

Charles Schwab; Omaha (NE); On-site; USD 90,000 - 130,000; Full time

Job summary

Charles Schwab is seeking a Digital Product Manager (individual contributor) to build the operating foundation for AI-ready support experiences. You will partner with cross-functional teams to turn client needs into scalable content and self-service outcomes.

In this role, you will influence content strategy, governance, and publishing processes across Help, How-To, Search, and Schwab Assistant, ensuring content is accurate, accessible, and aligned to client journeys.

Qualifications

• 4+ years of experience in digital product management, product operations, business analysis, content operations, or related fields.
• Strong analytical and problem-solving skills with the ability to use data to drive recommendations.
• Ability to influence stakeholders and build alignment across cross-functional teams.
• Comfort working through ambiguity and helping teams solve complex problems.
• Experience working in Agile delivery environments; excellent written and verbal communication skills.

Responsibilities

• Shape product recommendations by connecting client needs, operational insights, content quality signals, and AI/search performance data to prioritized roadmap decisions.
• Implement AEO best practices to evolve content structures, metadata, taxonomy, and operational processes for reliable reuse across Search, Assistant, and future AI-enabled experiences.
• Manage the process to renew, revise, retire, and publish articles, FAQs, guides, glossaries, release notes, video assets, and related content.
• Continuously improve the end-to-end content lifecycle including intake, prioritization, governance, publishing, maintenance, and retirement of help and how-to content assets.
• Maintain content inventory, ownership tracking, expiration dates, metadata, taxonomy, and documentation to improve findability and reuse across digital support channels.
• Partner with content strategy, product SMEs, compliance, risk, legal, service, creative, technology, and QA to ensure content is accurate, accessible, compliant, plain language, and aligned to client journeys.
• Identify outdated, duplicate, overlapping, or low-value content and drive cleanup recommendations that improve the client support experience.
• Partner with Experience and Platform product managers to improve answer quality, findability, and self-service success, ensuring that up-to-date content is fully integrated across the platform.
• Support roadmap planning, backlog refinement, sprint planning, demos, validation, launch readiness, release notes, and post-launch optimization for content and support experience work.
• Track open issues, risks, blockers, dependencies, and decisions, and elevate items that may affect content quality, publishing timing, compliance, or client experience.
• Evaluate and communicate opportunities, constraints, risks, and trade-offs to help teams and leadership make informed prioritization decisions.
• Translate business objectives, client needs, and stakeholder feedback into requirements, user stories, acceptance criteria, and prioritized recommendations.
• Create clear process maps, gap analyses, issue summaries, business cases, and decision materials that help product and leadership teams prioritize work.
• Investigate client pain points and support journey friction to identify opportunities that improve self-service experiences.

Skills

Agile delivery

Strong analytical and problem-solving

Influence stakeholders

Ambiguity tolerance

Written and verbal communication

Tools

Workfront

Jira

Confluence

Adobe Experience Manager

Tableau

Job description

Charles Schwab is seeking a Digital Product Manager (individual contributor) to build the operating foundation for AI-ready support experiences. You will partner with cross-functional teams to turn client needs into scalable content and self-service outcomes.

In this role, you will influence content strategy, governance, and publishing processes across Help, How-To, Search, and Schwab Assistant, ensuring content is accurate, accessible, and aligned to client journeys.