AI-Driven Digital Operations Center Leader

001 Brown & Brown, Inc

Daytona Beach (FL)

On-site

USD 140,000 - 230,000

Full time

9 days ago

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Benefits offered by this job

Health benefits: Medical/Rx, Dental, V

401k; Employee stock program

Student Loan Assistance

Tuition Reimbursement

Mental Health & Wellness programs

Paid Time Off & Holidays

Discounts with partners

Job summary

Brown & Brown is seeking a Digital Operations Center Leader to define and execute the enterprise strategy for proactive service operations, reliability engineering, and digital operational excellence in Daytona Beach, FL or Plano, TX.

The role leads the transformation of a traditional command center into a modern, AI-enabled Digital Operations Center that leverages observability, automation, and predictive analytics to improve service reliability.

Qualifications

10+ years of progressive IT Operations leadership experience.
Experience leading Digital Operations Centers, NOCs, Command Centers, or equivalent enterprise operations functions.
Strong knowledge of Monitoring & Observability, Incident Management, Event Management, Problem Management, and Service Reliability.
Experience managing large managed service providers.
Experience leading enterprise operational transformation initiatives.
Excellent executive communication and stakeholder management skills.
Preferred Experience with Site Reliability Engineering (SRE).
Experience with observability platforms and AIOps platforms.

Responsibilities

Develop and execute the enterprise Digital Operations strategy aligned with resiliency and service management objectives.
Build and lead an AI-enabled command center focused on proactive detection and automated response.
Establish enterprise standards for monitoring, observability, event management, and service health.
Lead Major Incident Management with rapid detection and coordinated response.
Mature Site Reliability Engineering practices to improve availability and reliability.
Drive AI adoption, automation, predictive alerting, and self-healing capabilities.
Develop operational dashboards and executive reporting on service health and customer experience.
Manage the relationship with the MSP delivering 24x7 Digital Operations capabilities.