AI-Driven Digital Operations Center Leader

Brown & Brown, Inc.; Daytona Beach, Northern (FL, KY); Hybrid; USD 170,000 - 250,000; Full time

Benefits offered by this job

Health benefits

401k

Employee education support

Student loan assistance

Paid time off

Job summary

Brown & Brown, Inc. seeks a Digital Operations Center Leader to transform its command center into an AI-enabled, proactive, enterprise-wide DOC in Daytona Beach, FL or Plano, TX.

Lead 24x7 operations, SRE practices, and executive reporting, partnering with infrastructure, security, and business leaders to improve service reliability. The role drives Major Incident Management, monitoring, AI-driven automation, and improved teammate experiences while overseeing a third-party MSP and advancing

Qualifications

• 10+ years of progressive IT Operations leadership experience.

Responsibilities

• Develop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Management objectives.

Skills

Executive communication

Stakeholder management

Leadership

Problem solving

Tools

ServiceNow ITSM/ITOM

Datadog

Dynatrace

Splunk

AppDynamics

New Relic

Grafana

AIOps

Job description

Brown & Brown, Inc. seeks a Digital Operations Center Leader to transform its command center into an AI-enabled, proactive, enterprise-wide DOC in Daytona Beach, FL or Plano, TX.

Lead 24x7 operations, SRE practices, and executive reporting, partnering with infrastructure, security, and business leaders to improve service reliability. The role drives Major Incident Management, monitoring, AI-driven automation, and improved teammate experiences while overseeing a third-party MSP and advancing