AI-Driven CX Intelligence Architect

Socotra, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

Disability insurance

Paid time off

Paid parental leave

Job summary

Socotra, Inc. seeks a strategic leader for the CX360 initiative. This role involves defining the long-term vision, overseeing use case prioritization, and integrating AI capabilities within a robust enterprise customer intelligence engine.

With an emphasis on improving analytics efficiency and building organizational alignment, this position requires extensive experience in SaaS environments and the ability to elevate cross-functional collaboration.

The successful candidate will possess a strong background in enterprise platform management and a scalable vision for customer intelligence.

Qualifications

• 8+ years of experience leading enterprise platform projects in SaaS environments.
• Demonstrated experience defining use cases for analytics-driven systems.
• Experience shaping multi-phase strategic roadmaps.

Responsibilities

• Define the CX360 Strategic Vision.
• Oversee Use Case & Business Requirement Definition.
• Lead Platform Architecture Understanding.
• Create Strategic Roadmap & Investment Clarity.
• Embed artificial intelligence capabilities within CX360.

Skills

Leadership in strategic program delivery

Enterprise platform projects experience

Defining analytics use cases

Artificial intelligence integration

Education

B.S. in related field

Job description

Socotra, Inc. seeks a strategic leader for the CX360 initiative. This role involves defining the long-term vision, overseeing use case prioritization, and integrating AI capabilities within a robust enterprise customer intelligence engine.

With an emphasis on improving analytics efficiency and building organizational alignment, this position requires extensive experience in SaaS environments and the ability to elevate cross-functional collaboration.

The successful candidate will possess a strong background in enterprise platform management and a scalable vision for customer intelligence.