AI-Driven Customer Value Operations Lead

Fortress; Orlando (FL); Hybrid; USD 110,228 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision plans with up to 90% coverage

401(k) match

Flexible Paid Time Off

Tuition and certification reimbursement

Company Sponsored Events

Job summary

Fortress is seeking a Customer Value Operations Lead at its Orlando HQ. In this strategic role, you'll operationalize critical account management, ensuring customer value is measurable and actionable. Your expertise in customer success and analytics will enhance executive presentations and drive performance improvements.

This full-time role demands strong leadership, innovative thinking, and an urgency to address customer needs effectively. Join Fortress to significantly influence strategic account health and expand customer value initiatives.

Qualifications

• 3+ years of experience in customer success, business operations, or a related field.
• Demonstrated ability to drive cross-functional initiatives.
• Strong analytical ability and comfort with metrics.
• Excellent written communication and attention to detail.

Responsibilities

• Drive the operating cadence for strategic accounts.
• Prepare executive presentations that communicate Fortress value.
• Diagnose customer value gaps and create action plans.
• Quantify program value and identify value leaks.

Skills

Customer success

Business operations

Analytical skills

AI tools proficiency

Presentation skills

Education

Bachelor's degree in business or related field

Tools

PowerPoint

Dashboards

Job description

Fortress is seeking a Customer Value Operations Lead at its Orlando HQ. In this strategic role, you'll operationalize critical account management, ensuring customer value is measurable and actionable. Your expertise in customer success and analytics will enhance executive presentations and drive performance improvements.

This full-time role demands strong leadership, innovative thinking, and an urgency to address customer needs effectively. Join Fortress to significantly influence strategic account health and expand customer value initiatives.