AI-Driven Customer Success Engineer

Mercor; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Mercor is seeking a Talent Success Engineer to ensure a delightful user experience from applying to job listings through AI-led interviews and offer management.

You will debug web applications, explore AI tool behaviors, and document insights to prevent recurring issues. The role emphasizes clear communication and cross-functional collaboration within a fast-paced AI-enabled platform.

Qualifications

• Degree in Computer Science, Software Engineering, or a related technical field.
• Experience building modern web applications (React, Node, Flask, Next.js, etc.).
• 2-5 years of experience supporting customers on such web applications.
• Comfortable with AI systems — you've played with LLMs, agents, or generative models.
• Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
• Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.

Responsibilities

• Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy.

Skills

CS/SE degree

Web app development

Customer support

AI systems familiarity

AI tools behavior

understanding model outputs

AI APIs / LangChain

Education

Degree in Computer Science or Software Engineering

Tools

OpenAI APIs

Anthropic APIs

LangChain

AutoGPT

Job description

Mercor is seeking a Talent Success Engineer to ensure a delightful user experience from applying to job listings through AI-led interviews and offer management.

You will debug web applications, explore AI tool behaviors, and document insights to prevent recurring issues. The role emphasizes clear communication and cross-functional collaboration within a fast-paced AI-enabled platform.