AI-Driven Customer Success Coach for Career Growth

Leland; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Leland is seeking an experienced Customer Success Coach to guide clients into and within customer success roles, teaching onboarding, strategy, and relationship management. Coaches tailor sessions to build retention, satisfaction, and feedback analysis practices, while leveraging AI fundamentals and automation in client work.

As a remote, self-directed role, you’ll set your hours and rates, host sessions virtually, and collaborate with our team to deliver a high‑quality coaching experience for

Qualifications

• Hands-on experience in customer success roles (CSM, AM, or equivalent).
• Strong track record of driving customer outcomes and retention.
• Clear, structured approach to coaching clients through technical and career growth.

Responsibilities

• Teach core customer success strategy, onboarding, and relationship management.
• Help clients strengthen retention, satisfaction, and feedback analysis practices.
• Guide clients on applying AI fundamentals and AI automation to customer success work.
• Provide resume review, LinkedIn review, cover letter guidance, interview prep, networking strategies, and salary/promotion guidance.

Skills

Customer Success

Coaching

Career coaching

Relationship management

Tools

CRM software

Video conferencing

Job description

Leland is seeking an experienced Customer Success Coach to guide clients into and within customer success roles, teaching onboarding, strategy, and relationship management. Coaches tailor sessions to build retention, satisfaction, and feedback analysis practices, while leveraging AI fundamentals and automation in client work.

As a remote, self-directed role, you’ll set your hours and rates, host sessions virtually, and collaborate with our team to deliver a high‑quality coaching experience for