AI-Driven Cloud Cost Support Engineer

cloudzero

United States

On-site

USD 110,000 - 150,000

Full time

6 days ago

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Job summary

CloudZero is seeking a technically proficient Support Engineer to own and resolve complex tickets end-to-end. You will trace issues across APIs, logs, databases, and data pipelines handling customer AI spend and cloud-cost data, with an emphasis on solving problems without engineering whenever possible.

You will work a live backlog, prioritize by impact, and communicate clearly with engineering and customers.

Qualifications

3-5 years in a complex troubleshooting environment, at the application and data level.
Sharp diagnostic instincts: reason from APIs, logs, and data flow to root cause.
Working SQL: read/write queries against complex data.
Log-analysis fluency from CLI (Sumo Logic, Snowflake, or comparable).
Experience with customer support platforms (Fin/Intercom preferred).

Responsibilities

Own and resolve complex technical tickets end to end across APIs, logs, databases, and pipelines.
Prioritize live ticket backlog by impact and communicate with engineering or customers.
Decide the right path for each issue: direct resolution, routing to Customer Success, or escalation to engineering.
Investigate cloud-billing connections health across providers and what “healthy” looks like.
Build knowledge content (docs, runbooks, guides) to enable AI deflection and faster resolution.
Use AI tooling to troubleshoot faster and improve AI agent performance.