AI-Driven Client Services Leader

Moody's; New York, Northern (NY, KY); Hybrid; USD 136.000 - 197.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Parental leave

Paid time off

401(k) plan with company contributions

Life insurance

Disability insurance

Stock purchase plan

Tuition reimbursement

Zusammenfassung

Moody's Investors Service is seeking a senior client service leader to oversee the delivery of client service operations, ensuring performance targets, staffing plans, and service quality across global teams.

You will partner with product and technical teams to align service levels with business objectives, drive data-driven improvements, and coach a high-performing client-service staff. This role offers a competitive salary and comprehensive benefits.

Qualifikationen

• 5-7+ years in a client-facing role.
• Proven ability to enhance customer satisfaction and service delivery.
• Experience with CRM and customer service technologies, including AI-driven solutions.

Aufgaben

• Lead and oversee delivery of client service operations, ensuring targets and quality.
• Escalation point for high-profile client issues with internal teams.
• Partner with product and technical teams to meet service levels.
• Drive continuous improvement using data insights to enhance processes and customer experience.
• Coach and develop team members, including hiring and performance management.
• Represent client service in cross-functional initiatives.

Kenntnisse

Client facing

Leadership

Customer service

CRM platforms

Stakeholder mgmt

Analytical skills

Communication

Attention to detail

AI awareness

Ausbildung

Bachelor's degree

CS/Finance/Accounting

Certifications encouraged

Tools

CRM platforms

Customer service technologies

Jobbeschreibung

Moody's Investors Service is seeking a senior client service leader to oversee the delivery of client service operations, ensuring performance targets, staffing plans, and service quality across global teams.

You will partner with product and technical teams to align service levels with business objectives, drive data-driven improvements, and coach a high-performing client-service staff. This role offers a competitive salary and comprehensive benefits.