AI-Driven Client Communications Lead

U.S. Bank; Minneapolis (MN); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a Client Communications Manager to develop and execute non-promotional communication strategies that align with business goals and drive customer engagement.

The role leads complex initiatives, ensuring compliant, on‑brand messaging across multiple channels and collaboration with product, sales, and technical partners. The ideal candidate will have strong written, verbal, and presentation skills, with experience in marketing strategy and cross-functional leadership to optimize

Qualifications

• Bachelor’s degree or equivalent work experience.
• Six or more years of related experience in marketing and marketing strategy with proven results.

Responsibilities

• Develop and support communication goals and objectives for designated business lines.
• Create multi-channel communication strategies that deliver important information to existing bank clients while supporting retention and engagement.
• Use channels such as email, direct mail, and in-experience messaging to reach clients effectively.
• Apply AI technology and other tools to increase efficiency and speed to market.
• Evaluate communication results and use insights to optimize messaging and performance.
• Work with, and often lead, cross-functional teams to ensure strategy and content are clear, on-brand, and compliant.
• Collaborate with internal partners to ensure communication programs comply with applicable laws, regulations, and bank policies.
• Manage projects to completion on time and on budget, in alignment with project plans.
• Provide communication resources, expertise, and guidance to business line leaders.
• Communicate effectively with senior management and U.S. Bank leadership.
• Stay informed about changing market dynamics and collaborate to test and learn new ways to engage and communicate with customers and prospects.

Skills

Marketing strategy

Communication

Cross-functional collaboration

Strategic thinking

Presentation skills

AI tools

Education

Bachelor’s degree or equivalent

Tools

AI tools

Job description

U.S. Bank seeks a Client Communications Manager to develop and execute non-promotional communication strategies that align with business goals and drive customer engagement.

The role leads complex initiatives, ensuring compliant, on‑brand messaging across multiple channels and collaboration with product, sales, and technical partners. The ideal candidate will have strong written, verbal, and presentation skills, with experience in marketing strategy and cross-functional leadership to optimize