AI-Driven Call Center UI Architect

Verizon; Basking Ridge (NJ); Hybrid; USD 125,000 - 170,000; Full time

Job summary

Verizon is seeking a skilled Software Engineer to design and enhance a Call Center Web UI and backend services. The role partners with US and offshore teams to deliver scalable, real-time API-driven solutions using ReactJS, ExtJS, Java/Spring, SQL/Oracle, and cloud-native architectures.

You will mentor teams, drive SDLC standards, and implement reusable components while ensuring sub-second response times for critical customer service workflows in a hybrid work setting in New Jersey.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience demonstrated through work experience and/or military experience.

Responsibilities

• Understand the business requirements and translate them into solutions
• Experience with AI pairing tools to quickly stand up the solutions.
• Design and code complex reusable, modular UI components incorporating Service business rules and code Real Time API using Spring Framework. Responsible for project deliverables throughout the design, coding, testing and UAT phases of enterprise projects.
• Guides US and Offshore team members with software designs and follows the software development life cycle standards.
• Regularly mentors and motivates the staff team members and peers on projects and business level impacts for the deliverables.
• Validate and flag gaps to avoid pitfalls in the development lifecycle.
• Make independent decisions that positively impact the overall system and future business projects.
• Create innovative solutions to improve efficiency for call center representatives to service customer requests.
• Constantly looking into new technology and process improvement to keep up with the dynamic pace for the development team. Looking into reusability to increase speed of delivery for projects.
• Handle complex assignments. Responsibilities include large and medium scale project designs, API Schema definition and customized user interface design for Call Center application Web modules for consumer customers. Implement the assisted channel digital platform with 24x7 availability and ensure the application is scalable to meet sub-second response times for the business SLAs.
• Create project plans for the development activity, resource allocation and management of tasks for multiple projects.
• Track milestones and come up with mitigation alternatives for issues and design gaps.
• Interact with Analyst, QA leads, Operation leads to ensure the deliverables are aligned.

Skills

ReactJS

ExtJS

Javascript

Typescript

Microservices

Java

Spring MVC

SQL

Oracle

AWS

UI design

Education

Bachelor's degree or four or more years of work experience

Four or more years of relevant experience

Tools

Git

CI/CD

Job description

Verizon is seeking a skilled Software Engineer to design and enhance a Call Center Web UI and backend services. The role partners with US and offshore teams to deliver scalable, real-time API-driven solutions using ReactJS, ExtJS, Java/Spring, SQL/Oracle, and cloud-native architectures.

You will mentor teams, drive SDLC standards, and implement reusable components while ensuring sub-second response times for critical customer service workflows in a hybrid work setting in New Jersey.