Senior Engineer Consultant-Full Stack

Verizon Communications; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Verizon is hiring for a role focusing on design and enhancement of Contact Center web applications. You will develop complex, reusable UI components and real-time API integrations using Spring, while coordinating with US and offshore teams across the SDLC.

We expect strong Java, ReactJS/ExtJS experience, cloud services familiarity, and a track record in Agile environments. Hybrid work includes home and in-office collaboration with flexible schedules.

Qualifications

• Bachelor’s degree or four+ years of work experience.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field.
• Extensive experience in Web UI development including usability, transitions, navigation, caching, lazy loading.
• Experience with frontend payload decisions and validations (client/server).
• Experience with UI debugging and profiling tools; performance tuning of web apps.

Responsibilities

• Design and code complex reusable, modular UI components with service rules and real-time API via Spring Framework.
• Lead and mentor US and offshore developers; follow SDLC standards.
• Translate business requirements into scalable solutions; create efficient call center UI for customer service.
• Ensure 24x7 availability and sub-second response times for critical web apps.
• Collaborate with QA, analysts, and operations to align deliverables.
• Work in an Agile environment and participate in project planning.

Skills

ReactJS

ExtJS

Java

Spring MVC

UI development

AWS cloud services

Git

CI/CD

Agile methodologies

problem solving

Education

Bachelor’s degree or four+ years of experience

Bachelor’s or Master’s in Computer Science/Information Technology

Tools

AWS Cloud services

Git

CI/CD pipeline

UI debugging tools

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

This position will partner with stakeholders to design and add value to code development and enhancements for Contact Center Application This role partners directly with the business to create agentic processes used by all Customer Service Representatives.

Understand the business requirements and translate them into solutions

Experience with AI pairing tools to quickly stand up the solutions.

Design and code complex reusable, modular UI components incorporating Service business rules and code Real Time API using Spring Framework. Responsible for project deliverables throughout the design, coding, testing and UAT phases of enterprise projects.

Guides US and Offshore team members with software designs and follows the software development life cycle standards.

Regularly mentors and motivates the staff team members and peers on projects and business level impacts for the deliverables.

Validate and flag gaps to avoid pitfalls in the development lifecycle.

Make independent decisions that positively impact the overall system and future business projects.

Create innovative solutions to improve efficiency for call center representatives to service customer requests.

Constantly looking into new technology and process improvement to keep up with the dynamic pace for the development team. Looking into reusability to increase speed of delivery for projects.

Handle complex assignments. Responsibilities include large and medium scale project designs, API Schema definition and customized user interface design for Call Center application Web modules for consumer customers. Implement the assisted channel digital platform with 24x7 availability and ensure the application is scalable to meet sub-second response times for the business SLAs.

Create project plans for the development activity, resource allocation and management of tasks for multiple projects.

Track milestones and come up with mitigation alternatives for issues and design gaps.

Interact with Analyst, QA leads, Operation leads to ensure the deliverables are aligned.

You'll need to have:

Bachelor’s degree or four or more years of work experience.

Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

Even better if you have one or more of the following:

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field.

Extensive experience in Web UI framework and Web UI development which includes Usability, Page transition, page navigation, image caching, lazy page loading.

Experience in Front End payload, able to make decisions on front-end validations, server side validations.

Experience using UI debugging and profiling tools.

Experience in performance tuning the web application.

Experience working with high-available mission critical large scale web applications.

Experience building systems for Cloud native with DevSecOps mindset.

Experience in project leading the programs/projects with US and offshore development teams.

Strong analytical skills and being able to abstract information from existing code.

Experience in development of multi-threaded applications in interfacing with other systems.

Knowledge / Experience in AWS Cloud services.

Excellent object-oriented design & programming skills, including strong working knowledge and experience in design patterns, refactoring.

Strong understanding of standard software development lifecycle methodologies.

Software development ability, experience, speed, and quality.

Ability to work in an Agile development environment.

Interface with different departments within the organization.

Excellent interpersonal communication and teaming skills.

Experience with Git version control systems and CI/CD pipeline.

Experience in development of call center digital platforms.

AWS certification.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

This position will partner with stakeholders to design and add value to code development and enhancements for Contact Center Application This role partners directly with the business to create agentic processes used by all Customer Service Representatives.

• Understand the business requirements and translate them into solutions

• Experience with AI pairing tools to quickly stand up the solutions.

• Design and code complex reusable, modular UI components incorporating Service business rules and code Real Time API using Spring Framework. Responsible for project deliverables throughout the design, coding, testing and UAT phases of enterprise projects.

• Guides US and Offshore team members with software designs and follows the software development life cycle standards.

• Regularly mentors and motivates the staff team members and peers on projects and business level impacts for the deliverables.

• Validate and flag gaps to avoid pitfalls in the development lifecycle.

• Make independent decisions that positively impact the overall system and future business projects.

• Create innovative solutions to improve efficiency for call center representatives to service customer requests.

• Constantly looking into new technology and process improvement to keep up with the dynamic pace for the development team. Looking into reusability to increase speed of delivery for projects.

• Handle complex assignments. Responsibilities include large and medium scale project designs, API Schema definition and customized user interface design for Call Center application Web modules for consumer customers. Implement the assisted channel digital platform with 24x7 availability and ensure the application is scalable to meet sub-second response times for the business SLAs.

• Create project plans for the development activity, resource allocation and management of tasks for multiple projects.

• Track milestones and come up with mitigation alternatives for issues and design gaps.

• Interact with Analyst, QA leads, Operation leads to ensure the deliverables are aligned.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

Even better if you have one or more of the following:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field.

• Strong experience to design, develop, testing and operational support in ReactJS, ExtJS, Javascript, Typescript, Micro services, Java, Spring MVC, SQL, Oracle and/or other OOP languages.

• Extensive experience in Web UI framework and Web UI development which includes Usability, Page transition, page navigation, image caching, lazy page loading.

• Experience in Front End payload, able to make decisions on front-end validations, server side validations.

• Experience using UI debugging and profiling tools.

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