AI-Driven Call Center Program Manager

Upgrade; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and stock option plan

100% paid medical, dental, and vision insurance

Flexible PTO

Opportunities for professional growth

Paid parental leave

Health & wellness initiatives

Job summary

Upgrade in Phoenix is seeking a dynamic Project Manager to support its Call Center Operations during an exciting phase of growth. You will oversee multiple projects, ensuring alignment with overall business goals and effectively communicating progress to stakeholders.

The ideal candidate has over 4 years of experience in project management, particularly in high-growth environments. The role offers competitive salary and benefits, including health insurance and flexible PTO.

Qualifications

• 4+ years of project or program management experience.
• Proven ability to track dependencies and resource constraints.
• Proficiency in agile project management frameworks.

Responsibilities

• Manage and oversee multiple project workstreams.
• Coordinate tech-driven operations with AI tools.
• Communicate project updates to stakeholders.

Skills

Project Management

Agile Methodologies

Automation Fluency

Interpersonal Communication

Tools

Jira

Job description

Upgrade in Phoenix is seeking a dynamic Project Manager to support its Call Center Operations during an exciting phase of growth. You will oversee multiple projects, ensuring alignment with overall business goals and effectively communicating progress to stakeholders.

The ideal candidate has over 4 years of experience in project management, particularly in high-growth environments. The role offers competitive salary and benefits, including health insurance and flexible PTO.