AI-Driven Business Systems Administrator

The Intersect Group

Fort Wayne, Northern (IN, KY)

Hybrid

USD 65,000 - 90,000

Full time

9 days ago

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Job summary

The Intersect Group is seeking a Business Systems Administrator for Fort Wayne, IN to support a range of platforms including Microsoft 365, Azure, Entra ID, and Dynamics 365. You will manage onboarding, documentation, and governance while collaborating with AI Innovation & Automation teams to drive efficiency and automation across operations.

You will be a technical resource, handling user administration, licensing, and platform configuration.

Qualifications

Associate degree in Information Technology, Information Systems, Computer Science, or related field, or equivalent experience.
4+ years administering business systems, cloud platforms, or IT operations environments.
Experience with Microsoft 365 environments including user administration and licensing.
Experience with Microsoft Azure and Entra ID administration.
Experience with Datto RMM, IT Glue, Autotask, or similar platforms.
Experience troubleshooting business apps, cloud platforms, integrations, and user admin issues.
Experience creating and maintaining technical and process documentation.
Experience in managed services, IT services, or technology consulting environments.

Responsibilities

Administer, maintain, and support business-critical systems and platforms including Microsoft 365, Microsoft Azure, Entra ID, Dynamics 365, Datto RMM, IT Glue, and Autotask.
Manage user provisioning, access requests, licensing, permissions, and platform configuration changes.
Serve as a technical resource for system users with platform-related questions and issue resolution.
Troubleshoot and resolve platform, application, and user administration issues.
Coordinate with internal teams, vendors, and clients to maintain platform performance.
Support platform governance, standards, documentation, and best practices.
Coordinate and execute client onboarding activities; configure environments per standards.
Partner with automation team members to implement process improvements and automated onboarding workflows.
Create and maintain onboarding standards, documentation, and operational procedures.