AI Developer/Analyst - Information Technology Services

University at Albany, SUNY; City of Albany (NY); Hybrid; USD 77,000 - 110,000; Full time

Job summary

University at Albany, SUNY seeks an AI Developer/Analyst for a two-year temporary role within Information Technology Services.

You will work with campus offices to identify opportunities to enhance efficiency using AI, develop AI agents, and move approved solutions into production with proper security and governance.) The role requires strong software development and analysis skills, plus the ability to communicate clearly with both technical and non-technical colleagues.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Full-time professional experience in software development, automation, or related field.
• Experience developing software or automation using Python and another language.
• Hands-on experience with large language models and LLM-enabled tools.
• Experience gathering requirements and improving business processes.
• Ability to document guidance and produce user-facing materials.

Responsibilities

• Understand campus office processes, pain points, data needs, and support requirements.
• Translate business needs into defined use cases, requirements, technical designs, and delivery plans.
• Build, test, and deploy AI agents, assistants, retrieval workflows, and automations.
• Develop integrations with enterprise systems and APIs following standards.
• Apply responsible AI practices including data classification and governance.
• Coordinate reviews with Architecture, Risk, Security, and ITS teams for approvals.
• Pilot solutions with end users, collect feedback, and refine solutions.
• Document solutions, procedures, prompts, and reusable patterns.
• Train and coach departments to support approved solutions after engagement ends.
• Share successful patterns across ITS and campus offices to enable reuse.
• Monitor AI tool developments and update team standards and delivery practices.

Skills

Python

JavaScript/TypeScript

AI agent development

Requirement gathering

Technical documentation

Stakeholder collaboration

Education

Bachelor’s degree

Master’s degree

Tools

ClaudeCode

Cursor

GitHub Copilot (agent mode)

Windsurf

Aider

Power Automate

Job description

About University at Albany:

University atAlbany is a Carnegie-classified Research 1 institution drivenby academic excellence, pioneering research and scientificdiscovery, and service to community. UAlbany's world-class faculty experts and approximately 17,500 students arecreating new knowledge in fields such as artificial intelligence, semiconductor engineering, atmospheric and environmental sciences, cybersecurity, public health, public administration and socialwelfare while deepening our understanding of our world throughscholarship and creative activity in the social sciences andhumanities. As one of the most diverse public research institutionsin the nation, the University is a national leader in publicengagement, educational equity and social mobility. For over 180years, UAlbany has molded bright, curious and engaged students andlaunched them toward success.

Located in Albany, New York, New York State's capital, theUniversity is convenient to Boston, New York City, and theAdirondacks.

Job Description:

Information Technology Services (ITS) is the centralized providerof campus technology for the University. The department managesrobust project and service portfolios to deliver theinfrastructure, systems, cybersecurity, and support services thatenable teaching, research, and administrative operations across theUAlbany community. ITS partners with campus stakeholders to advancestrategic priorities through innovation, secure and reliabletechnology, and data-informed decision making.

Information Technology Services (ITS), seeks applicants for an AIDeveloper/Analyst, for a temporary two-year position. The incumbentwill work directly with University departments to identifypractical opportunities to enhance efficiencies and operationaloutcomes with AI, develop AI agents and automations, and moveapproved solutions into production with appropriate security, data,accessibility, support, and governance controls.

The AI Developer/Analyst works directly with staff in campusoffices to understand current business processes, identifyopportunities to enhance efficiencies and operational outcomes,build and test a working solution(s), and prepare the office andITS to support solution(s) after implementation. The role requiresstrong software development skills, analysis skills, sound judgmentin applying AI, and the ability to communicate clearly withtechnical and non-technical colleagues.

Primary Responsibilities:

• Work with assigned campus offices to understand current statebusiness processes, pain points, data needs, and supportrequirements.


• Translate business needs into defined use cases, requirements,technical designs, and delivery plans.


• Build, test, and deploy AI agents, assistants, retrievalworkflows, and automations using supported University platforms andapproved services.


• Develop integrations with enterprise systems and APIs asappropriate, following ITS architecture, security, and changemanagement standards.


• Apply responsible AI practices, including data classification,human review steps, model output evaluation, accessibilityconsiderations, and use-case documentation.


• Coordinate with Enterprise Architecture, Technology Risk andCompliance, Information Security, and ITS service managers toobtain required reviews and approvals.


• Pilot solutions with end users, collect feedback, measureoutcomes, and refine solutions before broader use.


• Document solutions, operating procedures, prompts, reusablepatterns, support requirements, and known limitations.


• Train and coach departments and ITS service teams to supportand sustain approved solutions after the engagement ends.


• Share successful patterns across ITS and campus offices tosupport reuse and reduce duplicated effort.


• Monitor practical developments in AI tools and techniques andrecommend improvements to team standards, templates, and deliverypractices.


• Other reasonable duties as assigned – Perform other reasonable duties as assigned in support of ITSoperations and University needs.

Functional and Supervisory Relationships:

• Reports to: Manager of Application Development


• Supervises the following positions: None


• Collaborates with: other ITS groups, data owners, businessprocess owners, and campus partners.

Job Requirements:

• Strong software development skills and the ability to developsecure, maintainable solutions.


• Ability to work with incomplete or changing requirements andbring structure to ambiguous business problems.


• Strong customer service and facilitation skills, includingengagement with customers to analyze, document, and translatebusiness requirements into effective technical designs, workflows,business processes, and specifications. Sound judgment in usingAI-enabled tools and reviewing AI-generated output.


• Working understanding of data privacy, cybersecurity,accessibility, and responsible use of AI.


• Excellent analytical, critical thinking, and problem-solvingskills with the ability to quickly grasp complex businessprocesses.


• Superior written and verbal communication skills, including theability to present complex information to diverse audiences.


• Ability to cultivate and maintain collaborative relationshipswith stakeholders at all levels, from campus leadership tofront-line staff.


• Proficiency in project management concepts and the ability tomanage multiple priorities in a dynamic environment.


• Knowledge of information technology trends, emergingtechnologies, and their application in higher educationsettings.


• Ability to work effectively with limited supervision and withina team environment.


• Ability to produce meaningful metrics, dashboards, andexecutive-level reporting on team performance and projectoutcomes.


• Ability to organize work, prioritize tasks, and manage multipleand changing priorities, ensuring timely delivery, high quality,and attention to detail.


• Available to provide scheduled support and consultation outsidenormal business hours, including occasional evenings, holidays, orweekends, within reasonable professional obligation andexpectation.


• Must report to campus in-person on Mondays, Wednesdays,Fridays, and as needed. This position is eligible to telecommute onTuesdays and Thursdays, with supervisory approval, following aprobationary period to be determined by the supervisor.


• Proficiency with version control using Git (or a comparablesystem).


• Applicants must demonstrate an ability to develop inclusive andequitable relationships within our diverse campus community.


• Applicants must demonstrate an ability to support diversity,equity, access, inclusion, and belonging relative to theirrole.

Minimum Qualifications:

• Bachelor's degree from a college or university accredited bythe U.S. Department of Education or internationally recognizedaccrediting organization.


• Full time professional experience in software development,solutions engineering, automation, or a closely related technicalfield.


• Demonstrated experience developing software or automation usingPython and at least one additional language such as JavaScript,TypeScript, or a comparable technology.


• Hands-on experience building or integrating at least onesolution that uses large language models, such as prompt design,retrieval-augmented generation, agents or assistants, evaluationmethods, or commercial LLM APIs.


• Experience using an AI agent coding environment such as ClaudeCode, Cursor, GitHub Copilot (agent mode), Windsurf, or Aider.


• Experience working directly with stakeholders to gatherrequirements or improve business processes.


• Experience creating technical documentation and user-facingguidance.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Systems,Data Science, or a related field.


• Master's degree from a college or university accredited by theU.S. Department of Education or internationally recognizedaccrediting organization.


• Experience with enterprise AI or agent-building platforms,cloud AI development platforms, or low-code/no-code automationplatforms such as Power Automate.


• Experience designing evaluation methods and guardrails for AImodel output, including checks for accuracy, safety, andperformance over time.


• Experience working in higher education, the public sector, oranother large and complex organization.

Working Environment:

• Typical office environment


• Must be prepared to work at multiple sites

Additional Information:

Professional Rank and Salary Range:

SeniorProgrammer/Analyst, SL4, $90,000.

Special Notes:

This is a temporary two year position.

Visa sponsorship is not available for this position. If youcurrently need sponsorship or will need it in the future tomaintain employment authorization, you do not meet eligibilityrequirements.

Additionally, please note that UAlbany is not an E-Verify employer.

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act, or Clery Act, mandates that all Title IVinstitutions, without exception, prepare, publish, and distributean Annual Security Report. This report consists of two basic parts:disclosure of the University's crime statistics for the past threeyears; and disclosures regarding the University's current campussecurity policies. The University at Albany's Annual SecurityReport is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to New York Labor Law 194-a, the University will not seek,request, or rely upon an applicant's wage or salary history indetermining whether to interview, hire, or establish compensationfor an applicant. Applicants are not required to provide wage orsalary history information as a condition of employmentconsideration. Salary history may only be verified in the limitedcircumstances permitted by law.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER