AI Deployment Strategist, Solutions Engineer

Talkdesk; United States; On-site; USD 165,000 - 207,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Paid Sick Leave

Employee Assistance Program

Job summary

Talkdesk is seeking a founding AI Deployment Strategist to lead end-to-end engagements, from discovery through hands-on deployment and value realization. You will act as the AI thought leader for strategic customers, guiding them from first principles to tangible outcomes.

You will combine strategy, consulting, and hands-on engineering to design and deploy advanced AI agents, partnering with Forward Deployed Engineering for complex integrations while maintaining hands-on capabilities.

Qualifications

• 3+ years in a customer-facing, technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management.
• Consultative AI expertise with ability to educate customers on trends and value of AI.
• Track record of owning complex projects and delivering measurable results in a fast-paced environment.
• Hands-on experience deploying AI, automation, or enterprise SaaS solutions with agents/LLMs.
• Strong communication and presentation skills for both technical and executive audiences.

Responsibilities

• Own end-to-end AI deployment engagements from discovery to value realization and executive readouts.
• Act as primary technical advisor and consultant for customers; lead workshops and build trust-based relationships.
• Design, build, and iterate AI agents with Engineering teams for complex integrations.
• Develop scalable playbooks, best practices, and processes for the AI deployment motion.
• Identify high-impact use cases and link outcomes to business value and growth for Talkdesk.
• Provide feedback to Product and Engineering to shape the AI platform.

Skills

AI deployment

Technical consulting

Executive workshop facilitation

Strategic thinking

Stakeholder management

Communication

Tools

LLMs

Job description

We are building the future of customer experience, and our AI Pilots team is at the forefront of this 0-to-1 motion. This isn’t a role for someone who wants a playbook; this is for the builder who wants to write it. We are looking for a high-agency individual to join our team as a founding AI Deployment Strategist. Your mission will be to act as a trusted consultant and AI thought leader for our most strategic customers, understand their business from first principles, and deploy cutting‑edge AI agents that deliver undeniable value.

You will operate at the intersection of strategy, sales, consulting, and hands‑on engineering. This role requires the ability to lead executive‑level workshops, design transformative AI solutions, and then roll up your sleeves to bring them to life. If you thrive in ambiguity, take extreme ownership, and are passionate about building what’s next, this is the team for you.

What You’ll Do:

• Own the AI Lifecycle: Lead end‑to‑end customer engagements, from initial discovery and strategic scoping to hands‑on deployment, value realization, and executive readout.
• Be a Strategic Consultant & Thought Leader: Act as the primary technical advisor and consultant for our customers. Lead workshops, cut through the industry hype to guide their AI strategy, and build trust‑based relationships with senior stakeholders by connecting technical capabilities to tangible business outcomes.
• Design & Build AI Agents: Dive deep into customer workflows to design, build, and iterate on AI agents. While you will partner closely with our Forward Deployed Engineering team on complex integrations, you are expected to have the hands‑on ability to configure and deploy agents yourself.
• Develop the Playbook: You are building our deployment motion from the ground up. You will be responsible for creating and refining the playbooks, best practices, and processes that will scale our AI program.
• Drive Business Impact: Identify and prioritize high‑impact use cases that generate clear, decision‑ready signals tied to business value. Your success is measured by the outcomes you deliver for our customers and the growth you drive for Talkdesk.
• Shape the Product: Act as the voice of the customer, providing a tight feedback loop to our Product and Engineering teams to help shape the future of our AI platform.

What We’re Looking For:

• 3+ years of experience in a customer‑facing, technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management.
• Consultative AI Expertise: A consultative approach and the ability to act as an AI thought leader—educating customers on market trends, best practices, and the transformative potential of agentic AI.
• A proven track record of taking ownership over complex, ambiguous projects and delivering measurable results in a fast‑paced environment.
• Strong technical aptitude with hands‑on experience deploying AI, automation, or enterprise SaaS solutions. Direct experience with AI agents, LLMs, and related frameworks is a must.
• Exceptional communication and presentation skills, with the ability to command a room, articulate complex technical concepts to both technical and executive audiences, and drive alignment.
• A “seller mindset” with commercial instincts; you are comfortable engaging in deal conversations and are motivated by driving customer value and expansion.
• High‑agency and a “first principles” approach to problem‑solving. You can see what needs to be done and have the bias for action to do it without being asked.

Bonus Points:

• Experience in a high‑growth startup environment.
• Background in product management, conversation design, or a forward‑deployed engineering role.
• Familiarity with contact center operations or CRM platforms.

Pay Range (OTE Pay): $165,000 - $207,000

Other Types of Pay: Based on level and role the employee may be eligible for long‑term incentives in the form of equity and short‑term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual‑based program for non‑exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non‑exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Work Environment and Physical Requirements:

Primarily office‑environment work, extended periods of sitting or standing, computer‑based work. Limited lifting, and equipment usage limited to computer‑related equipment (keyboards, mouse, etc.).

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.