AI Deployment Operations Specialist

Trellis AI; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health coverage

Flexible PTO

Daily meals

Team offsites

Job summary

Trellis AI is seeking a Deployment Operations Specialist to ensure live agent workflows run smoothly across healthcare customers. You will coordinate between customers, deployment strategists, and engineering to configure, test, and optimize configurations while preventing interruptions to patient care.

You will monitor performance, triage exceptions, and document patterns to drive root-cause fixes. A background in healthcare operations and technical fluency will help you excel in this critical

Qualifications

• 2+ years in operations, implementation, customer success, or a similar role, ideally at a fast-growing startup.
• Strong problem-solving skills and comfort working with technical tools and data.
• Excellent written communication; you can explain an issue in two sentences.
• High ownership and the ability to juggle many customers and priorities at once.
• Healthcare operations, revenue cycle, or prior authorization experience is a big plus.
• Experience with SQL, scripting, or workflow automation tools is a plus.

Responsibilities

• Run live operations: Monitor agent runs across customers, triage exceptions, and resolve the cases that need a human.
• Configure workflows: Turn customer SOPs, screen recordings, and payer requirements into working agent configurations.
• QA and launch: Test new workflows before go-live and review early output during customer onboarding.
• Find patterns: Spot recurring failures, write them up clearly with examples, and work with engineering to fix the root cause.
• Support customers: Be a day-to-day point of contact for customer operations teams and keep them informed.
• Track the numbers: Measure throughput, accuracy, and turnaround time, and report how much work Trellis is taking off each customer's team.

Skills

Operations

Problem-solving

Written communication

Ownership

Healthcare ops

SQL / scripting

Tools

Workflow automation

Job description

Trellis AI is seeking a Deployment Operations Specialist to ensure live agent workflows run smoothly across healthcare customers. You will coordinate between customers, deployment strategists, and engineering to configure, test, and optimize configurations while preventing interruptions to patient care.

You will monitor performance, triage exceptions, and document patterns to drive root-cause fixes. A background in healthcare operations and technical fluency will help you excel in this critical