AI Deployment Manager - US

Sitel Group; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in the customer experience industry seeks an experienced AI Deployment Manager to oversee the deployment of AI products within client environments. This role requires strong project management skills, particularly with Smartsheet, and the ability to work with multiple stakeholders. Join a dynamic, remote-first team and contribute to innovative AI solutions.

Benefits

Competitive compensation

Flexible working hours

Impactful work

Qualifications

• 5+ years of experience in project management or customer success roles.
• Proven track record managing software deployments into enterprise environments.

Responsibilities

• Lead the deployment of AI software solutions across global client operations.
• Own project planning and tracking using Smartsheet.
• Identify project risks and manage dependencies.

Skills

Project Management

Stakeholder Management

Problem Solving

Communication

Education

Certification in Project Management

Tools

Smartsheet

Job description

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

We are looking for an experienced, resourceful, and highly independent AI Deployment Manager to join our growing AI team based in [Add location: EMEA/NA]. You will play a critical role in ensuring the successful deployment of our AI products within client environments, working at the intersection of product, operations, IT, and customer success.

This role requires a startup mindset, hands-on project leadership, and a proven ability to manage complex deployments involving multiple stakeholders, including clients’ IT and security teams.

You will be responsible for end-to-end project management – from planning to go-live – ensuring our AI tools are seamlessly integrated into client operations. Experience with Smartsheet is a must, as you will own and manage project tracking, reporting, and dashboards.

Primary Job Responsibilities

• Lead the deployment of AI software solutions across global client operations, ensuring high-quality, timely delivery.
• Own project planning and tracking using Smartsheet – including dashboards, Gantt charts, task assignments, and stakeholder updates.
• Act as the bridge between internal product teams, customer success, and client-side IT/security stakeholders.
• Identify project risks, manage dependencies, and resolve blockers to ensure deployment success.
• Support client readiness, coordinating activities such as user testing, training, and go-live planning.
• Ensure compliance with client security, privacy, and infrastructure requirements.
• Collaborate with internal teams to continuously improve deployment playbooks and best practices.

Competencies Required

About You

• 5+ years of experience in project management or customer success roles, ideally within a startup or tech environment.
• Proven track record managing software deployments into enterprise environments, preferably in AI, SaaS, or IT consulting.
• Expert-level proficiency with Smartsheet (building dashboards, workflows, and project plans).
• Highly autonomous and self-directed, with excellent organizational and problem-solving skills.
• Strong communication and stakeholder management abilities, including working with technical and non-technical teams.
• Familiarity with IT and security processes (e.g., data privacy, InfoSec reviews, SSO, integrations) during software deployments.
• Ability to thrive in a fast-paced, global, and remote-first environment.
• Fluent in English; additional languages a plus.

Preferred Qualifications

• Certification in project management (e.g., PMP, Prince2, Agile/Scrum)
• Experience working with AI or automation technologies
• Experience working with multinational clients in BPO, CX, or enterprise environments

Why Join Us?

• Join a mission-driven company building cutting-edge AI solutions
• Work with global clients and top-tier professionals in a dynamic, remote-first team
• Help shape how AI is delivered and scaled across the world
• Competitive compensation, flexible working hours, and real impact