AI Deployment Manager - US

foundever; United States; Remote; USD 93,000 - 134,000; Full time

Job summary

A leading company in customer experience solutions is seeking an experienced AI Deployment Manager. This role is critical for ensuring the successful deployment of AI products within client environments, managing complex projects, and collaborating with various stakeholders. Ideal candidates will thrive in a remote-first environment and demonstrate expertise in project management, particularly with Smartsheet, to drive the integration of AI solutions seamlessly.

Benefits

Competitive compensation

Flexible working hours

Impactful work

Qualifications

• 5+ years in project management or customer success roles.
• Proven track record managing software deployments, ideally in AI or SaaS.
• Expert-level proficiency with Smartsheet.

Responsibilities

• Lead deployment of AI software solutions across global client operations.
• Own project planning and tracking using Smartsheet.
• Identify project risks and manage dependencies.

Skills

Project Management

Stakeholder Management

Smartsheet

Problem Solving

Communication

Job description

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About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

We are looking for a experienced, resourceful, and highly independent AI Deployment Manager to join our growing AI team based in [Add location: EMEA/NA]. You will play a critical role in ensuring the successful deployment of our AI products within client environments, working at the intersection of product, operations, IT, and customer success.

This role requires a startup mindset, hands-on project leadership, and a proven ability to manage complex deployments involving multiple stakeholders, including clients’ IT and security teams.

You will be responsible for end-to-end project management – from planning to go-live – ensuring our AI tools are seamlessly integrated into client operations. Experience with Smartsheet is a must, as you will own and manage project tracking, reporting, and dashboards.

Primary Job Responsibilities

• Lead the deployment of AI software solutions across global client operations, ensuring high-quality, timely delivery.
• Own project planning and tracking using Smartsheet – including dashboards, Gantt charts, task assignments, and stakeholder updates.
• Act as the bridge between internal product teams, customer success, and client-side IT/security stakeholders.
• Identify project risks, manage dependencies, and resolve blockers to ensure deployment success.
• Support client readiness, coordinating activities such as user testing, training, and go-live planning.
• Ensure compliance with client security, privacy, and infrastructure requirements.
• Collaborate with internal teams to continuously improve deployment playbooks and best practices.
  
  

Competencies Required

About You

• 5+ years of experience in project management or customer success roles, ideally within a startup or tech environment.
• Proven track record managing software deployments into enterprise environments, preferably in AI, SaaS, or IT consulting.
• Expert-level proficiency with Smartsheet (building dashboards, workflows, and project plans).
• Highly autonomous and self-directed, with excellent organizational and problem-solving skills.
• Strong communication and stakeholder management abilities, including working with technical and non-technical teams.
• Familiarity with IT and security processes (e.g., data privacy, InfoSec reviews, SSO, integrations) during software deployments.
• Ability to thrive in a fast-paced, global, and remote-first environment.
• Fluent in English; additional languages a plus.
  
  

Preferred Qualifications

• Certification in project management (e.g., PMP, Prince2, Agile/Scrum)
• Experience working with AI or automation technologies
• Experience working with multinational clients in BPO, CX, or enterprise environments
  
  

Why join us?

• Join a mission-driven company building cutting-edge AI solutions
• Work with global clients and top-tier professionals in a dynamic, remote-first team
• Help shape how AI is delivered and scaled across the world
• Competitive compensation, flexible working hours, and real impact

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Engineering

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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