AI Deployment Lead, Enterprise Solutions

GXO Logistics, Inc.; Greenwich (CT); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc. in Greenwich, CT seeks an Deployment Lead, AI Products to drive enterprise AI tool deployments across IT, HR, Finance, Procurement and Legal. You will partner with cross-functional teams to coordinate deployment activities, develop trainings, and promote adoption at scale.

You will monitor deployment performance, manage multiple deployments in a global matrixed organization, and shape how AI is integrated to deliver measurable business value. Travel is limited to <10%.

Qualifications

• Bachelor’s degree in business, Information Systems, Technology, Change Management, or a related field, or equivalent work experience.
• 4+ years of experience in deployment, implementation, technical project management, digital enablement, or a related field.
• Experience deploying enterprise software, SaaS platforms, AI solutions, analytics tools, automation technologies, or other digital business applications.
• Experience supporting organizational change management, user adoption, employee enablement, and technology rollout initiatives.
• Strong project coordination, implementation planning, and deployment execution skills.
• Ability to translate technical concepts into practical, user-focused guidance for diverse audiences.
• Excellent stakeholder management, facilitation, and relationship-building skills across business and technology organizations.
• Strong verbal and written communication skills with the ability to engage technical and non-technical audiences at all organizational levels.
• Experience working within matrixed organizations supporting multiple cross-functional stakeholders and competing priorities.
• Intermediate understanding of artificial intelligence, generative AI, and enterprise AI use cases.
• Strong analytical, organizational, problem-solving, and prioritization skills.
• Demonstrated ability to manage multiple concurrent projects while maintaining high-quality delivery.
• Willingness to travel on a limited basis (typically less than 10%).

Responsibilities

• Lead end-to-end deployment of enterprise AI products, from readiness assessments and implementation planning through go-live, hypercare, and post-deployment support.
• Partner with AI Product Management, IT, Security, Change Management, and business stakeholders to coordinate deployment activities and ensure successful delivery.
• Develop and deliver training programs, user enablement materials, communications, and adoption strategies tailored to diverse business functions and user communities.
• Drive organizational change management initiatives that promote user adoption, behavioral change, and sustained utilization of AI solutions.
• Identify, engage, and support business champions and power users to strengthen deployment success and accelerate adoption across the enterprise.
• Monitor and report on deployment performance metrics, including user adoption, utilization trends, business value realization, return on investment, and user feedback.
• Support measurement and validation of business outcomes to ensure AI initiatives deliver measurable operational and business impact.
• Develop, maintain, and continuously improve deployment playbooks, implementation standards, templates, and best practices for enterprise AI rollouts.
• Communicate AI concepts, deployment plans, and implementation impacts clearly to both technical and non-technical stakeholders.
• Facilitate deployment planning sessions, readiness reviews, stakeholder alignment meetings, and implementation checkpoints.
• Manage multiple concurrent AI deployments in a matrixed global organization while proactively identifying, communicating, and mitigating delivery risks.
• Collaborate with cross-functional teams to continuously improve deployment processes, user experiences, and enterprise AI adoption strategies.

Skills

Change management

Project coordination

Deployment planning

Stakeholder management

Communication

Cross-functional collaboration

AI understanding

Education

Bachelor’s degree in business or related field

Job description

GXO Logistics, Inc. in Greenwich, CT seeks an Deployment Lead, AI Products to drive enterprise AI tool deployments across IT, HR, Finance, Procurement and Legal. You will partner with cross-functional teams to coordinate deployment activities, develop trainings, and promote adoption at scale.

You will monitor deployment performance, manage multiple deployments in a global matrixed organization, and shape how AI is integrated to deliver measurable business value. Travel is limited to <10%.