AI Deployment Engineer — Remote, Voice & LLMs

PerfectServe; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

PerfectServe, a leading healthcare communications platform, is seeking a Forward Deployment Engineer, AI, to lead deployment of our AI voice agent to new customers. You will configure deployments, run evaluation suites, and optimize latency and costs while ensuring PHI security.

The role collaborates with Product and Customer Success to deliver reliable, scalable deployments and smooth go-lives across healthcare settings. Remote work for US-based candidates is supported.

Qualifications

• 3+ years software engineering experience with strong Python backend skills.
• 1+ years of production experience with LLM APIs, deploying and supporting GenAI systems at scale.
• Cloud-native architecture experience, preferably AWS.
• Experience in regulated or security-conscious environments.
• Product-minded systems thinker, comfortable with ambiguity and executive communication.
• Experience with voice or conversational AI a plus.
• Comfortable translating non-technical customer requirements into working configuration.

Responsibilities

• Help configure and rollout customers of our existing AI voice agent.
• Build and run evaluation suites to validate behavior, catch regressions, and tune prompts as new customers are deployed.
• Develop new features and fixes to the core product.
• Optimize latency, inference cost, and hallucination guardrails.
• Run and improve model evaluation, benchmarking, and observability across the product.
• Monitor cost controls, usage monitoring, and security/PHI handling constraints.
• Partner with Product and Customer Success to turn customer requirements into working, validated deployments, and own customer go-live, post-launch monitoring, and production issue debugging.
• Help streamline and automate the onboarding process to reduce the engineering effort required to bring each new customer live.

Skills

Python backend

LLM deployment

Executive communication

Product-minded systems thinking

Voice/ conversational AI

Tools

AWS

Job description

PerfectServe, a leading healthcare communications platform, is seeking a Forward Deployment Engineer, AI, to lead deployment of our AI voice agent to new customers. You will configure deployments, run evaluation suites, and optimize latency and costs while ensuring PHI security.

The role collaborates with Product and Customer Success to deliver reliable, scalable deployments and smooth go-lives across healthcare settings. Remote work for US-based candidates is supported.