AI Content Operations Lead

Cengage; Northern (KY); On-site; USD 117,000 - 152,000; Full time

Job summary

Cengage is seeking an AI Content Operations Manager to lead the governance and lifecycle of internal AI content assets, ensuring they are organized, scalable, and aligned with enterprise standards.

You will partner with AI Governance, Compliance, and diverse teams to establish procedures, build playbooks, and drive adoption of best practices across the organization. This role emphasizes meticulous documentation and cross-functional collaboration.

Qualifications

• Demonstrated background in AI content management or a similar area.
• Strong understanding of AI technologies, content creation, and management processes.
• Ability to develop and maintain comprehensive documentation and user guides.
• Excellent communication and collaboration skills to work with diverse teams.
• Strong analytical capabilities to track content quality and lifecycle management.
• Ability to strictly adhere to and operationalize governance policies and standards.
• Experience with change management and driving adoption of new practices across large organizations.

Responsibilities

• Managing and maintaining enterprise AI content repositories, skills registries, timely libraries, and knowledge resources.
• Setting up operational procedures for creation, review, maintenance, and retirement of AI content assets.
• Partnering with AI Governance and Compliance to operationalize approved policies, standards, and mentorship.
• Developing and maintaining internal documentation, playbooks, wikis, and user resources.
• Managing AI content quality, consistency, ownership, and lifecycle management.
• Coordinating communications and change management activities related to AI content and workforce enablement.
• Identifying duplicate or overlapping content, prompts, skills, and workflows while driving reuse across business units.
• Supporting reporting, inventory management, and audit readiness for enterprise AI assets.
• Working with content creators, educators, product teams, and business collaborators to promote consistent adoption of approved practices.

Skills

AI content management

AI technologies

Documentation

Communication

Collaboration

Change management

Analytics

Job description

Cengage is seeking an AI Content Operations Manager to lead the governance and lifecycle of internal AI content assets, ensuring they are organized, scalable, and aligned with enterprise standards.

You will partner with AI Governance, Compliance, and diverse teams to establish procedures, build playbooks, and drive adoption of best practices across the organization. This role emphasizes meticulous documentation and cross-functional collaboration.